Senior Manager - Remittances & Financial Partnerships job at MTN-Uganda

The holder of the role will be responsible for the end-to-end acquisition, development, delivery, and execution of the Remittance and ecosystem financial partnership strategy and roadmap. This includes inbound and outbound remittances, bank transfers, and interoperability between MoMo and non-MoMo wallets.

The role is accountable for driving growth of the Remittance and Interoperability portfolio, contributing directly to MTN Mobile Money revenue, customer adoption, and ecosystem expansion. A key focus of the role is the continuous enhancement, optimisation, and scaling of existing products and partnerships to improve customer experience, transaction volumes, and commercial performance

Responsibilities or duties

Main Job Functions:

Strategy Development and Implementation

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Manage & lead the development of the sub-functional strategy in line with the overarching business goals
• Identify and assess new growth opportunities (in and outside Africa) remittance space
• Ensure accurate and timely reporting to enable the regular review of the sub-functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of Remittance &interoperability strategy

Operational Delivery

• Lead and manage the remittance and interoperability product portfolio as the Product Owner
• Lead and grow the remittance and interoperability product portfolio in line with the business strategy
• Drive the implementation of the strategic objectives of the remittances and interoperability vertical
• Review & oversee the delivery of the products, services, and all marketing initiatives in terms of MFS offers, in line with the defined deadlines and quality expected.
• Responsible for the identification of opportunities, growth levers and design the product in line with the overall strategy, market dynamics and customer requirements
• Act as an interface between the various stakeholders and ensure robust implementation of projects while meeting deadlines and delivery quality standards
• Review and analyse periodic reports describing on implementation status and product performance metrics
• Lead and manage the technical tendering process, particularly in the preparation of specifications, the technical evaluation of bids and the selection of partners able to support in operational implementation of the product plan
• Accountable to review the Product design, contract, commercial model, GTM, process, systems, partnerships and implementation with Opcos
• Review and continuously improve Remittance and interoperability product development, business plan and product offers
• Develop decisive strategies that deliver tangible business results
• Oversee and review the Remittance and Interoperability solution product design and development
• Conceptualize & develop new Go-To-Market strategies for new Remittance and Interoperability products or enhancements
• Refine and develop the product vision, roadmap, and growth opportunities
• Provide guidance in backlog management, iteration planning, and elaboration of the user stories
• Oversee and help prioritize product feature backlog and development for the remittance outbound product
• Review and monitor product backlog according to business value or ROI
• Oversee and monitor product release plans and set the expectation for delivery of new functionalities
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Identify customer needs and competitor solutions to drive new business opportunities and create disruptive experiences

Governance

Strategic Meetings

• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Review all projects initiated (internal or global)
• Prepare objectives, targets, and budgets as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign off and Facilitate sign-off / making decisions regarding tactical changes

Function Tactical

• Report periodically on all projects initiated (internal or global)
• Input on objectives, targets, and budgets for sub-function as applicable
• Develop and monitor key risks, issues and dependencies and set mitigation actions
• Facilitate sign-off / making decisions regarding tactical changes

Performance

• Monitor and analyse products performance trends from financial, competitive, and operational perspectives
• Monitor performance and alignment with Finco global strategy
• Ensure alignment between and across other functions within the Group Finco team

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage product budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Managerial / Supervisory Responsibilities

• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class product team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Qualifications or requirements (e.g., education, skills)

Education:

• Business/IT/Computer Science/ Statistics/ Mathematics/ Engineering (or related) Degree
• Master’s in Business Administration is advantageous
• Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial

Experience needed

Experience:

• Minimum of 8 years of experience in Fintech Payments or Telecommunication industry
• At least 3-4 years’ experience in remittance / financial product development & partnership management
• Manager track record of 3-4 years or more
• Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
• Experience with Agile delivery and Development Operations frameworks
• Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous, Worked across diverse cultures and geographies
• Entrepreneurial spirit, self-driven and ability t

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Manage & lead the development of the sub-functional strategy in line with the overarching business goals
• Identify and assess new growth opportunities (in and outside Africa) remittance space
• Ensure accurate and timely reporting to enable the regular review of the sub-functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of Remittance &interoperability strategy
• Lead and manage the remittance and interoperability product portfolio as the Product Owner
• Lead and grow the remittance and interoperability product portfolio in line with the business strategy
• Drive the implementation of the strategic objectives of the remittances and interoperability vertical
• Review & oversee the delivery of the products, services, and all marketing initiatives in terms of MFS offers, in line with the defined deadlines and quality expected.
• Responsible for the identification of opportunities, growth levers and design the product in line with the overall strategy, market dynamics and customer requirements
• Act as an interface between the various stakeholders and ensure robust implementation of projects while meeting deadlines and delivery quality standards
• Review and analyse periodic reports describing on implementation status and product performance metrics
• Lead and manage the technical tendering process, particularly in the preparation of specifications, the technical evaluation of bids and the selection of partners able to support in operational implementation of the product plan
• Accountable to review the Product design, contract, commercial model, GTM, process, systems, partnerships and implementation with Opcos
• Review and continuously improve Remittance and interoperability product development, business plan and product offers
• Develop decisive strategies that deliver tangible business results
• Oversee and review the Remittance and Interoperability solution product design and development
• Conceptualize & develop new Go-To-Market strategies for new Remittance and Interoperability products or enhancements
• Refine and develop the product vision, roadmap, and growth opportunities
• Provide guidance in backlog management, iteration planning, and elaboration of the user stories
• Oversee and help prioritize product feature backlog and development for the remittance outbound product
• Review and monitor product backlog according to business value or ROI
• Oversee and monitor product release plans and set the expectation for delivery of new functionalities
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Identify customer needs and competitor solutions to drive new business opportunities and create disruptive experiences
• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures
• Review all projects initiated (internal or global)
• Prepare objectives, targets, and budgets as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign off and Facilitate sign-off / making decisions regarding tactical changes
• Report periodically on all projects initiated (internal or global)
• Input on objectives, targets, and budgets for sub-function as applicable
• Develop and monitor key risks, issues and dependencies and set mitigation actions
• Facilitate sign-off / making decisions regarding tactical changes
• Monitor and analyse products performance trends from financial, competitive, and operational perspectives
• Monitor performance and alignment with Finco global strategy
• Ensure alignment between and across other functions within the Group Finco team
• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required
• Manage product budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class product team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

• Remittance product development
• Financial product development
• Partnership management
• Agile delivery
• Development Operations frameworks
• Fintech ecosystem understanding
• Business strategy
• Product management
• Market analysis
• Stakeholder management
• Project implementation
• Technical tendering
• Product design
• Commercial model development
• Go-To-Market strategy development
• Backlog management
• User story elaboration
• Risk mitigation
• Customer needs identification
• Competitor analysis
• Team leadership
• Coaching and mentoring
• Succession planning
• Performance management
• Diversity management
• Recruitment
• Onboarding
• Attrition management

• Business/IT/Computer Science/ Statistics/ Mathematics/ Engineering (or related) Degree
• Master’s in Business Administration is advantageous
• Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial