Senior Manager - Business Support job at MTN-Uganda

Background information about the job or company (e.g., role context, company overview)

We are looking for a high-caliber strategic thinker to serve as the Business Support to the MD, working at the intersection of strategy, execution, and high-impact communication. This role goes far beyond crafting boardroom presentations. The holder shall be the MD’s right-hand person, ensuring that all high-stakes projects requiring MD visibility are effectively monitored, executed, and followed through to completion.

The job holder will work across multiple business functions, engage with senior stakeholders, and drive mission-critical initiatives that shape the Company's future. If you have the ability to connect the dots, think strategically, manage executive priorities, and simplify complex information, this is your opportunity to operate at the highest levels of leadership.

Responsibilities or duties

Main Job Functions:

• Act as the MD’s strategic partner, ensuring key initiatives and high-stakes projects are progressing as planned.
• Track, monitor, and drive fintech business performance across teams.
• Track, monitor, and drive execution of critical projects requiring MD oversight ensuring accountability across teams.
• Prepare high-impact presentations for Board meetings, AGMs, investor pitches, and public engagements, translating complex business strategies into compelling visual narratives.
• Manage executive communication, craft reports, executive summaries, and briefs that keep the MD and stakeholders aligned.
• Collaborate with finance, strategy, investor relations, and operations teams to ensure seamless execution of strategic priorities.
• Provide analysis and insights that help the MD make informed decisions, using data to support key recommendations.
• Engage with C-suite executives, board members, investors, and external partners, ensuring that MD directives are effectively communicated and implemented.
• Anticipate challenges, identify roadblocks, and proactively problem-solve to keep critical projects on track.
• Handle high-pressure situations, competing priorities, and tight deadlines with confidence and efficiency.

Qualifications or requirements (e.g., education, skills)

Education:

• Degree in Economics, Finance, Accounting, Business Administration or any related discipline.
• Relevant post graduate qualification is an advantage.

Experience needed

Experience:

• A minimum of 10 to 15 years’ total experience; with at least 5+ years of experience in a similar role, consulting, strategy, investment banking, business intelligence or corporate executive support.
• Experience in Financial services, Fintech, banking or Telecom is preferred.
• Strong business acumen, deep understanding of corporate strategy, financial services, and market dynamics.
• Advanced PowerPoint, Excel, and data visualization skills, you can turn raw data into compelling, executive-ready insights.
• Excellent stakeholder management, you can influence, collaborate, and drive alignment at the highest levels.
• Exceptional organizational and project management skills, you keep high-impact projects moving forward.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Competencies:

Functional Knowledge:

• Customer Relationship Management
• Business Risk/fraud
• Contact Center Management
• MIS/System and Data Analytics
• MTN P10 – Closed Loop Feedback
• Financial Modelling in Excel
• Business Analysis and Intelligence
• Financial Acumen
• Planning and Organising
• Reporting
• Telecom technologies
• Sales planning

Skills:

• Relationship/people management
• Analytical thinking
• Continuous improvement
• Data analytics and interpretation
• Relationship building

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.

• Act as the MD’s strategic partner, ensuring key initiatives and high-stakes projects are progressing as planned.
• Track, monitor, and drive fintech business performance across teams.
• Track, monitor, and drive execution of critical projects requiring MD oversight ensuring accountability across teams.
• Prepare high-impact presentations for Board meetings, AGMs, investor pitches, and public engagements, translating complex business strategies into compelling visual narratives.
• Manage executive communication, craft reports, executive summaries, and briefs that keep the MD and stakeholders aligned.
• Collaborate with finance, strategy, investor relations, and operations teams to ensure seamless execution of strategic priorities.
• Provide analysis and insights that help the MD make informed decisions, using data to support key recommendations.
• Engage with C-suite executives, board members, investors, and external partners, ensuring that MD directives are effectively communicated and implemented.
• Anticipate challenges, identify roadblocks, and proactively problem-solve to keep critical projects on track.
• Handle high-pressure situations, competing priorities, and tight deadlines with confidence and efficiency.

• Relationship/people management
• Analytical thinking
• Continuous improvement
• Data analytics and interpretation
• Relationship building

• Degree in Economics, Finance, Accounting, Business Administration or any related discipline.
• Relevant post graduate qualification is an advantage.
• A minimum of 10 to 15 years’ total experience; with at least 5+ years of experience in a similar role, consulting, strategy, investment banking, business intelligence or corporate executive support.
• Experience in Financial services, Fintech, banking or Telecom is preferred.
• Strong business acumen, deep understanding of corporate strategy, financial services, and market dynamics.
• Advanced PowerPoint, Excel, and data visualization skills, you can turn raw data into compelling, executive-ready insights.
• Excellent stakeholder management, you can influence, collaborate, and drive alignment at the highest levels.
• Exceptional organizational and project management skills, you keep high-impact projects moving forward.