Job Title: Senior Manager – E Banking   Â
Organisation:Â DFCU Bank
Duty Station:Â Â Kampala, Uganda
Reports to: Head Integrated Channels
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About US:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: Reporting to the Reporting to the Head of Integrated Channels, the Senior Manager – E-Banking will be responsible for driving the acquisition, onboarding and utilisation of the Mobile & Internet Banking channel and as a result divert traffic for basic transactions from branches to the electronic platforms.
Key Duties and Responsibilities:
- Develop and oversee the execution of a smart customer onboarding process or functionality to the channels to drive uptake of the Digital Banking Channels.
- Work with all stakeholders to ensure stable and effective service delivery on electronic channels (minimal service downtimes, adherence to service levels agreements and use of monitoring tools) to maintain at least 90% uptime on the channels for a better customer experience.
- Collect & consolidate E-Banking performance reports to track actualisation against set out business parameters.
- Scope the market for solutions to inform product expansion and evolution of the channel.
- Develop Electronic Banking services handbooks, that are used by all stakeholders to support the onboarding and utilisation of the services.
- Implement and maintain a training schedule regarding digital Banking services and execute the same with the different stakeholders to support service uptake.
- Originate and follow through proposals and recommendations to develop/structure E-Banking functionalities to meet current & future needs of the Bank’s existing & prospective customers.
- Conduct periodic product reviews in alignment with the market demand to support the different segment needs.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree preferably in a Business-related field.
- Added Advantage Training in Digital Finance.
- Five years of experience in banking of which a minimum of 3 years should be in a Managerial Role in a digital solutions environment.
- Reporting, Analytical and Presentation skills.
- Computer Proficiency especially with Excel, Word, PowerPoint and Access.
- Strong networking and relationship management skills
- Ability to identify business opportunities from market intelligence and make value-adding recommendations.
- Excellent Communication, interpersonal and negotiation skills.
- Innovative and Creative thinking.
- A team player with ability to lead and work under minimum supervision.
- Logical thinking with creative problem-solving ability.
- Great attention to detail
- Mature disposition in the handling of external stakeholders that support the Alternate Channels.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), to the email address indicated below.
Vacanciesbank
dfcugroup.com
Deadline: 22nd May 2024
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Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.
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