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Network Support Supervisor job at Aldelia
Posted by: ugashare-Volunteer
Posted date: 2025-Jan-28
Location: Kampala
Vacancy title:
Network Support Supervisor [ Type: FULL TIME , Industry: Consulting , Category: Management ]
Jobs at: Aldelia
Deadline of this Job:
Monday, February 03 2025 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Monday, January 27 2025, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about Aldelia
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JOB DETAILS:
Job Summary: The job holder will be in charge of the smooth operation of materials, applications and equipment installed and shall ensure continuous availability of the network’s services.
He/ She answers, oversees, supports and processes requests from his/her various assigned networks.
Duties & Responsibilities
Activity #1: Networks Supervision
• Supervise and monitor network transactions;
• Supervise the availability of all services;
• Ensure smooth operation of devices (Proxys);
• Write processes and ensure they are implemented with partners;
• Business analysis and improvement action plan implementation;
• Build a cordial and working relationship within the network.
Activity #2: Support and assistance to networks
• Provide technical support to the wholesaler in order to collect and address issues; Take direct action or escalate the incident for resolution;
• Follow up on requests and their addressing until resolution;
• Ensure real-time availability of support;
• Ensure support.
Activity #3: Deployment of a network
• Provide for configuration during the deployment of a partner;
• Coach and support the partner on its configurations;
• Supervise the training.
Activity #4: Configuration of devices (Proxys)
• Ensure availability of the SIMs of each department;
• Ensure availability of the APKs for each department;
• Provide for configuration of devices (Proxys);
• Ensure availability of the UVs for each department.
Minimum Qualifications
• Knowledge of Network and Telecom architecture
• Knowledge of solutions
• A degree in computer science or equivalent
• Initial experience in IT support
• Knowledge of Excel
• ITIL knowledge or certification would be a plus Knowledge, Skills and Abilities Compliance with deadlines and procedures
• Rigor, availability, responsiveness, proactivity
• Good communication skills, empathy
• Team player
• Strong problem analysis and solving skills
• Adaptability and ability to manage stress
• Team coordination Further Information
• Permanent Contract
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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