Salon Account Supervisor job at Movit Products Limited

Job Purpose:

The Salon Account Supervisor is responsible for overseeing the technical capabilities and sales performance of the Salon Account Developers (SADs) which includes managing the deployment and utilization of salon assets, ensuring proper execution of technical services, and achieving salon channel sales targets.

Key Customer/s:

• Route Sales Supervisors
• Finance team
• Marketing Team

Stakeholders:

• Salonists
• Customers

Functional Outputs/Activities per key performance area:

Manage the Technical Capability of the Salon Account Developers (SADs)

• Ensure that SADs possess the necessary technical skills to deliver high-quality salon services to customers.
• Organize continuous training and development for SADs to enhance their technical competence.
• Regularly assess the technical performance of SADs to ensure compliance with company standards and procedures.

Manage the Deployment of Salon Assets in Line with the Regional Business Manager (RBM)

• Oversee the allocation and deployment of salon assets (equipment, products, tools) in the region in coordination with the RBM.
• Ensure salon assets are efficiently used by SADs to meet operational requirements and achieve customer satisfaction.
• Monitor asset usage and ensure proper maintenance, inventory management, and optimization in line with business objectives.

Supervise to Ensure Appropriate Technical Delivery by SADs & Manage PICOS for the Salon Channel

• Provide oversight and supervision to SADs, ensuring technical services are delivered appropriately to salon customers.
• Ensure compliance with the PICOS (Picture of Success) standards, including product display, advertisement visibility, and service execution in the Salon Channel.
• Conduct regular evaluations of technical service quality and address gaps in delivery to meet market expectations

Manage Salon Truck Deployment in the Region

• Oversee the scheduling and deployment of salon trucks in the region, ensuring efficient use to maximize coverage and service delivery.
• Ensure timely and effective deployment of trucks, coordinating with logistics to meet service requirements in salons.
• Monitor the performance and maintenance of salon trucks to ensure they are operational and deployed as per plan.

Co-Own the Salon Channel Sales Target for the Region

• Collaborate with the Route Sales Supervisor (RSS) to co-own and drive the sales targets for the Salon Channel in the region.
• Monitor the sales performance of SADs, ensuring alignment with sales targets and KPIs.
• Implement strategies to boost sales within the salon channel, identify new opportunities, and support SADs in achieving their targets.

Financial Management

• Monitor and control the allocated budget.

Risk Management

• Identify risk due to change in channel or competitive landscape.

Compliance

• Ensure regulatory compliance in execution of duties in the country.
• Ensure Adherence to Movit Group and In Country Policies and Procedures
• Prepare and submit monthly reports.

Minimum Qualification Requirements:

Diploma or Degree in Business, Sales, Marketing from a recognized university.

Related Minimum Experience:

Minimum of (2) years’ relevant work experience in FMCG sales management role

Competencies Required:

Behavioural

• Must be of unquestionable integrity, Honesty, Trustworthiness and Professionalism.

Leadership

• Strong leadership potential to drive learning, development, and operational coordination.
• Must be a self-starter with an appreciation for business growth and priorities.

Knowledge.

• Knowledge of Distributor Management Systems.
• Advanced experience with MS Office.

Skills

• Strong negotiation, analytical, and numerical skills with a keen business acumen.
• Effective planning, coordination, and decision-making skills.
• Strong interpersonal skills and the ability to motivate and guide teams.

Attributes include:

• Drive for Results.
• Ability to harness peer relationships.
• Creativity and problem-solving skills.
• Strong planning and organizational skills.

Physical Requirements and Environmental Conditions

• Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays.
• Light physical activities and efforts required working in an office environment.

Job Assessment

• Interview.
• Psychometric assessment.

• Ensure that SADs possess the necessary technical skills to deliver high-quality salon services to customers.
• Organize continuous training and development for SADs to enhance their technical competence.
• Regularly assess the technical performance of SADs to ensure compliance with company standards and procedures.
• Oversee the allocation and deployment of salon assets (equipment, products, tools) in the region in coordination with the RBM.
• Ensure salon assets are efficiently used by SADs to meet operational requirements and achieve customer satisfaction.
• Monitor asset usage and ensure proper maintenance, inventory management, and optimization in line with business objectives.
• Provide oversight and supervision to SADs, ensuring technical services are delivered appropriately to salon customers.
• Ensure compliance with the PICOS (Picture of Success) standards, including product display, advertisement visibility, and service execution in the Salon Channel.
• Conduct regular evaluations of technical service quality and address gaps in delivery to meet market expectations
• Oversee the scheduling and deployment of salon trucks in the region, ensuring efficient use to maximize coverage and service delivery.
• Ensure timely and effective deployment of trucks, coordinating with logistics to meet service requirements in salons.
• Monitor the performance and maintenance of salon trucks to ensure they are operational and deployed as per plan.
• Collaborate with the Route Sales Supervisor (RSS) to co-own and drive the sales targets for the Salon Channel in the region.
• Monitor the sales performance of SADs, ensuring alignment with sales targets and KPIs.
• Implement strategies to boost sales within the salon channel, identify new opportunities, and support SADs in achieving their targets.
• Monitor and control the allocated budget.
• Identify risk due to change in channel or competitive landscape.
• Ensure regulatory compliance in execution of duties in the country.
• Ensure Adherence to Movit Group and In Country Policies and Procedures
• Prepare and submit monthly reports.

• Strong negotiation, analytical, and numerical skills with a keen business acumen.
• Effective planning, coordination, and decision-making skills.
• Strong interpersonal skills and the ability to motivate and guide teams.
• Knowledge of Distributor Management Systems.
• Advanced experience with MS Office.

• Diploma or Degree in Business, Sales, Marketing from a recognized university.
• Minimum of (2) years’ relevant work experience in FMCG sales management role
• Must be of unquestionable integrity, Honesty, Trustworthiness and Professionalism.
• Strong leadership potential to drive learning, development, and operational coordination.
• Must be a self-starter with an appreciation for business growth and priorities.
• Drive for Results.
• Ability to harness peer relationships.
• Creativity and problem-solving skills.
• Strong planning and organizational skills.