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Sales Support Executive job at Uganda Airlines
Posted by: great-volunteer
Posted date: 2025-Sep-04
Location: Uganda, Kampala
Sales Support Executive 2025-09-03T08:23:54+00:00 Uganda Airlines https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1886/logo/Uganda%20Airlines.jpg https://ua.ac.ug/ FULL_TIME Uganda Kampala 00256 Uganda Professional Services Sales & Retail 2025-09-16T17:00:00+00:00 Uganda 8 Key duties and responsibilities. - Assist in managing customer inquiries and provide accurate information about flight schedules, fares, and services.
- Process bookings, reservations, and ticketing transactions accurately and efficiently.
- Coordinate with airline partners to secure flight availability and negotiate special rates.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Prepare sales reports, analyze data, and provide insights to the sales team.
- Maintain and update customer databases and ensure accurate records are kept.
- Assist in organizing sales events, trade shows, and promotional activities.
- Collaborate with the marketing team to develop sales collaterals and promotional materials.
- Stay updated with industry trends, airline policies, and market conditions.
- Provide administrative support such as managing calendars, scheduling meetings, and preparing sales presentations.
- Plan and implement sales activities to ensure targets are reached and recorded.
- Analyse the markets potential to determine the value of existing and prospective customers in terms of sales opportunities.
- Collect, review and consolidate information to support the identification of intervention areas to ensure sales target achievement.
- Cooperate with marketing and PR to determine the best promotion sales techniques
- Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
- Represent UR at all Trade events recognized of interest to the company, carry out training products, seminars for Corporate Accounts and TMC’s accompany Familiarization Trips.
Minimum Qualification and Experience: - A bachelor’s degree combined with 3+ years of experience in a sales environment, preferably in the Airline, Travel or Hospitality industry.
- Excellent knowledge of industry trend and customers' requirements, with proven track record in meeting and over-achieving sales targets.
- Excellent oral and written communication skills and have a proven ability to develop and maintain relationships at all organizational levels.
- Proven experience in sales support or customer service in the airline industry.
- Strong organizational and time management abilities.
- Proficient in using Microsoft Office Suite and CRM software.
- Knowledge of airline reservation systems (e.g., Amadeus, Sabre) is preferred.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and accuracy in processing bookings and transactions.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Flexibility to work on weekends or outside regular office hours when required.
- Customer focused and hospitable.
- Proactive/results orientated.
- Warm, friendly, pleasant & presentable.
- Resilient and self-motivated.
JOB-68b7fb1a942ab Vacancy title:
Sales Support Executive Jobs at:
Uganda Airlines Deadline of this Job:
Tuesday, September 16 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed JOB DETAILS: Key duties and responsibilities. - Assist in managing customer inquiries and provide accurate information about flight schedules, fares, and services.
- Process bookings, reservations, and ticketing transactions accurately and efficiently.
- Coordinate with airline partners to secure flight availability and negotiate special rates.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Prepare sales reports, analyze data, and provide insights to the sales team.
- Maintain and update customer databases and ensure accurate records are kept.
- Assist in organizing sales events, trade shows, and promotional activities.
- Collaborate with the marketing team to develop sales collaterals and promotional materials.
- Stay updated with industry trends, airline policies, and market conditions.
- Provide administrative support such as managing calendars, scheduling meetings, and preparing sales presentations.
- Plan and implement sales activities to ensure targets are reached and recorded.
- Analyse the markets potential to determine the value of existing and prospective customers in terms of sales opportunities.
- Collect, review and consolidate information to support the identification of intervention areas to ensure sales target achievement.
- Cooperate with marketing and PR to determine the best promotion sales techniques
- Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
- Represent UR at all Trade events recognized of interest to the company, carry out training products, seminars for Corporate Accounts and TMC’s accompany Familiarization Trips.
Minimum Qualification and Experience: - A bachelor’s degree combined with 3+ years of experience in a sales environment, preferably in the Airline, Travel or Hospitality industry.
- Excellent knowledge of industry trend and customers' requirements, with proven track record in meeting and over-achieving sales targets.
- Excellent oral and written communication skills and have a proven ability to develop and maintain relationships at all organizational levels.
- Proven experience in sales support or customer service in the airline industry.
- Strong organizational and time management abilities.
- Proficient in using Microsoft Office Suite and CRM software.
- Knowledge of airline reservation systems (e.g., Amadeus, Sabre) is preferred.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and accuracy in processing bookings and transactions.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Flexibility to work on weekends or outside regular office hours when required.
- Customer focused and hospitable.
- Proactive/results orientated.
- Warm, friendly, pleasant & presentable.
- Resilient and self-motivated.
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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