Job Title:Â Â Sales Executive – Spare Parts
Organisation:Â Al-Mansour Automotive
Duty Station:Â Â Kampala, Uganda
About US:
The conglomerate was first established in 1975 by the late Mr. Loutfy Mansour to enter the automotive market in Egypt. It didn’t take long for Mansour to reach its record-breaking sales by becoming the exclusive dealer for General Motors (GM) in the same year and soon became a household name by 1980, franchising popular automotive brands; Opel, Chevrolet, Isuzu, and ACDelco.
Fast forward to 2001, Mansour Automotive was given exclusive distribution rights for all General Motors brands and products in Egypt. For an outstanding 4 decades, Mansour Automotive has won the hearts and trust of millions of customers by following their philosophy ‘With Mansour, you are in safe hands.
Job Summary: Â The Sales Executive – Spare Parts will sell spare and replacement parts and equipment in repair shop or parts store.
Key Duties and Responsibilities:
- Carry out a range of inventory control activities, either to support others or to fulfill the requirements of the role.
- Contribute to the preparation of various data and analytics reports.
- Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
- Develop own capabilities by participating in assessment, development planning activities, formal/informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
- Identify the products/services that best meet the customer’s needs, use personal expertise to propose quantities and product configurations, explain selection, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
- Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and ensure the organization has quality data to enable effective customer retention and business development activities.
- Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.
- Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and identify and respond to areas requiring further information or explanation.
Qualifications, Skills, and Experience:
- Doctoral Degree in Engineering or Relevant field of study preferred
- 1 to 3+ years of Automotive sales experience
- Proven experience in the field of automotive customer relations and marketing
- Excellent customer-focused approach.
- Excellent ability to initiate compelling sales conversations
- Knows the buying influences
- Understand buying influencer needs
- Works without supervision and provides technical guidance when required in developing appropriate plans or performing necessary actions based on recommendations and requirements.
- Excellent ability to build rapport
- Ability to ask in-depth questioning
- Ability to manage buyer indifference
- Ability to manage resistance
- Ability to probe to uncover dissatisfaction, raise awareness of the client’s problem, probe to uncover and develop needs, and seek alignment between needs and solutions.
- Understands customer needs
- Excellent ability to review and create relevant, lucid and effective reports
- Strong verbal and written communicator.
- Understands customer needs
- Navigates customer challenges
- Able to negotiate strategically/tactically
- Effectively presents solutions
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office
- Knowledge of sap is an additional advantage
How to Apply:
All candidates who wish to join Al-Mansour Automotive in this capacity should apply online at the link below.
Click Here
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Deadline: 30th August 2024
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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