Sales Coordinator job at Kabira Country Club

About the role

Department

Sales and Marketing

Reports To

Sales and Marketing Manager

Duty Station

Kabira Country Club, Kampala

Job Purpose

The Sales Coordinator will support the growth of Kabira Country Club by driving sales initiatives, coordinating client engagements, promoting the Club's hospitality products and services, and maintaining strong relationships with existing and prospective clients. The role requires a responsible, self-driven, and customer-focused professional capable of identifying business opportunities and contributing to revenue growth across accommodation, conferencing, events, leisure facilities, memberships, and food and beverage services.

Key Skills and Competencies

Technical Skills

• Sales and business development.
• Customer relationship management.
• Event and conference coordination.
• Proposal and quotation preparation.
• Negotiation and presentation skills.
• Market research and lead generation.

Personal Attributes

• Responsible and accountable.
• Self-driven and results-oriented.
• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Professional appearance and conduct.
• Strong negotiation and persuasion abilities.
• Ability to work independently and under minimal supervision.
• High level of integrity and professionalism.
• Ability to multitask and work effectively under pressure.
• Strong team player with a positive attitude.

Requirements

Qualifications and Experience

Education

Bachelor's Degree in Marketing, Business Administration, Hospitality Management, Tourism, Public Relations, Communications, or a related field.

Experience

Minimum of 2 years of experience in sales, hospitality, customer service, business development, or account management.

Experience in the hospitality, hotel, leisure, or events industry is highly desirable.

Nice to have

Knowledge of digital marketing and social media platforms is an added advantage.

Benefits & perks

• Opportunities for career growth and professional development.
• Meals during working hours.

• Identify and develop new business opportunities to increase sales and occupancy levels.
• Generate leads and convert prospects into long-term clients.
• Promote hotel accommodation, conference facilities, events, memberships, restaurant services, and recreational facilities.
• Assist in achieving departmental sales targets and revenue objectives.
• Conduct sales calls, presentations, and client visits to secure business opportunities.
• Build and maintain strong relationships with corporate clients, travel agencies, event organizers, and individual customers.
• Follow up on customer inquiries, proposals, and bookings in a timely manner.
• Ensure excellent customer service throughout the sales process.
• Address customer concerns professionally and coordinate resolutions with relevant departments.
• Coordinate inquiries and bookings for conferences, meetings, weddings, and special events.
• Prepare quotations, contracts, and event proposals.
• Liaise with operations teams to ensure successful execution of client events.
• Conduct post-event follow-ups to assess customer satisfaction and identify opportunities for repeat business.
• Promote club membership packages and recreational facilities.
• Support membership recruitment and retention initiatives.
• Assist in organizing promotional activities aimed at increasing facility utilization.
• Assist in implementing sales and marketing campaigns.
• Support digital marketing activities, promotions, and customer engagement initiatives.
• Monitor competitor activities and market trends and provide feedback to management.
• Represent Kabira Country Club at networking events, exhibitions, and industry forums.
• Maintain accurate customer records and sales databases.
• Prepare periodic sales reports and performance updates.
• Track sales opportunities and monitor conversion rates.
• Ensure proper filing and documentation of client contracts and correspondence.

• Sales and business development.
• Customer relationship management.
• Event and conference coordination.
• Proposal and quotation preparation.
• Negotiation and presentation skills.
• Market research and lead generation.
• Responsible and accountable.
• Self-driven and results-oriented.
• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Professional appearance and conduct.
• Strong negotiation and persuasion abilities.
• Ability to work independently and under minimal supervision.
• High level of integrity and professionalism.
• Ability to multitask and work effectively under pressure.
• Strong team player with a positive attitude.

• Bachelor's Degree in Marketing, Business Administration, Hospitality Management, Tourism, Public Relations, Communications, or a related field.
• Minimum of 2 years of experience in sales, hospitality, customer service, business development, or account management.
• Experience in the hospitality, hotel, leisure, or events industry is highly desirable.
• Knowledge of digital marketing and social media platforms is an added advantage.