Sales Administration Coordinator job at SunCulture

About SunCulture

SunCulture is a leading agriculture and climate technology company. SunCulture helps smallholder farmers grow more food with climate technology, carbon financing, and a digital marketplace, and is the largest solar irrigation company in Africa. The company was selected by the World Economic Forum as a Technology Pioneer, and has been named as one of the World's Most Innovative Companies by Fast Company. Our CEO was also just named to the TIME100 Climate list. To learn more about the company, see this TED Talk one of our customers did, this explainer video recently made by CNBC, or listen to this podcast our CEO recently did.

About Role

Reporting to the Head of Commercial, the Sales Administration Coordinator has the primary responsibility for supporting all field sales activities and projects. The role is HQ-based and requires a high level of organization skills. The role is suitable for an individual who is passionate about data analysis, sales, marketing and coordinating support to various teams to succeed . The successful candidate should be keen on working in a thriving social impact business focused on small-scale farmers with an aim of transforming livelihoods.

Responsibilities

Incentive Schemes Management

• Verify, track, and compile all Refer & Earn payments due and submit for approval
• Compile, verify, and submit for approval all employee and sales team commissions and/or bonuses
• Track, compile, and apply commission penalties across the sales team prior to payout
• Compile, verify, and submit all promotional prizes and rewards due during sales promotion events
• Support the administration and continuous improvement of sales incentive processes across the sales organization to enhance efficiency, accuracy, and timeliness of payouts and reporting

Agent Support

• Manage Field Sales Agent registration, ensuring all onboarding requirements are met prior to training and activation
• Issue IDs and distribute branding materials to active Field Sales Agents
• Respond to and coordinate resolution of agent queries related to registration, IDs, sales leads, commissions, and branding items
• Act as a liaison between Agents, Team Leads, and the Training Team to support smooth onboarding of new agents
• Track and report on active and inactive sales agents, as well as key agent performance metrics, on a regular basis
• Generate proforma and commercial invoices in support of sales operations, ensuring accurate and timely issuance

Commercial Performance Tracking

• Analyse and report on performance metrics across field sales, telesales, and business development, including leads, sales, agent recruitment, and overall performance trends
• Compile Budget vs Actual (BvA) reports based on key performance indicators
• Track and analyse budget expenditure against performance metrics and operational targets
• Support the timely processing of client accounts for refunds and ensure proper documentation and tracking of related transactions
• Maintain accurate and up-to-date performance dashboards and reporting tools to support decision-making

Sales Support

• Support new product pilots and launches, including performance tracking and reporting
• Ensure all client data is complete, accurate, and consistently updated in CRM and ERP systems
• Ensure dashboards and reporting tools reflect accurate and consistent data across all sales reports, flagging and correcting discrepancies where necessary
• Support the compilation, submission for review, and completion of partnership performance reports
• Coordinate the allocation and dispatch of demo systems, branding materials, and marketing assets in liaison with Marketing and Operations teams
• Act as liaison between Sales, IT, Product, Finance, Logistics, and Customer Support
• Support logistics coordination and travel arrangements for the commercial team where required
• Monitor the health status of the sales team’s portfolio and communicate updates to the team in a timely manner, in line with the frequency agreed upon with the Head of Sales.
• Sales performance presentation to the sales team.
• Develop and track sales targets versus actual performance on a daily, weekly, monthly, quarterly, half-year, and full financial year basis. Ensure the monthly targets are communicated to the sales team by the first working day of each month.

Does this sound like you?

• Bachelor’s degree in Business, Economics, Statistics, or a related field
• At least 3 years’ experience in a similar role supporting field sales or commercial operations teams
• Hands-on experience in data collection, analysis, and reporting
• Strong proficiency in Excel/Google Sheets (pivot tables, lookups, reporting, dashboards)
• Experience using Power BI or similar data visualization tools is an added advantage
• Familiarity with CRM and ERP systems (e.g., Salesforce, TundaHub, or similar platforms)
• Strong analytical skills with the ability to organize, interpret, and present data clearly
• Excellent communication and coordination skills, with the ability to support multiple stakeholders
• Experience working in a target-driven sales environment is an advantage
• High attention to detail with strong organizational and execution skills
• Comfortable working in a fast-paced, structured, and deadline-driven environment
• Proactive, reliable, and eager to learn and improve processes
• Experience in solar, renewable energy, or off-grid solutions is an added advantage

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

• Verify, track, and compile all Refer & Earn payments due and submit for approval
• Compile, verify, and submit for approval all employee and sales team commissions and/or bonuses
• Track, compile, and apply commission penalties across the sales team prior to payout
• Compile, verify, and submit all promotional prizes and rewards due during sales promotion events
• Support the administration and continuous improvement of sales incentive processes across the sales organization to enhance efficiency, accuracy, and timeliness of payouts and reporting
• Manage Field Sales Agent registration, ensuring all onboarding requirements are met prior to training and activation
• Issue IDs and distribute branding materials to active Field Sales Agents
• Respond to and coordinate resolution of agent queries related to registration, IDs, sales leads, commissions, and branding items
• Act as a liaison between Agents, Team Leads, and the Training Team to support smooth onboarding of new agents
• Track and report on active and inactive sales agents, as well as key agent performance metrics, on a regular basis
• Generate proforma and commercial invoices in support of sales operations, ensuring accurate and timely issuance
• Analyse and report on performance metrics across field sales, telesales, and business development, including leads, sales, agent recruitment, and overall performance trends
• Compile Budget vs Actual (BvA) reports based on key performance indicators
• Track and analyse budget expenditure against performance metrics and operational targets
• Support the timely processing of client accounts for refunds and ensure proper documentation and tracking of related transactions
• Maintain accurate and up-to-date performance dashboards and reporting tools to support decision-making
• Support new product pilots and launches, including performance tracking and reporting
• Ensure all client data is complete, accurate, and consistently updated in CRM and ERP systems
• Ensure dashboards and reporting tools reflect accurate and consistent data across all sales reports, flagging and correcting discrepancies where necessary
• Support the compilation, submission for review, and completion of partnership performance reports
• Coordinate the allocation and dispatch of demo systems, branding materials, and marketing assets in liaison with Marketing and Operations teams
• Act as liaison between Sales, IT, Product, Finance, Logistics, and Customer Support
• Support logistics coordination and travel arrangements for the commercial team where required
• Monitor the health status of the sales team’s portfolio and communicate updates to the team in a timely manner, in line with the frequency agreed upon with the Head of Sales.
• Sales performance presentation to the sales team.
• Develop and track sales targets versus actual performance on a daily, weekly, monthly, quarterly, half-year, and full financial year basis. Ensure the monthly targets are communicated to the sales team by the first working day of each month.

• Strong proficiency in Excel/Google Sheets (pivot tables, lookups, reporting, dashboards)
• Experience using Power BI or similar data visualization tools is an added advantage
• Familiarity with CRM and ERP systems (e.g., Salesforce, TundaHub, or similar platforms)
• Strong analytical skills with the ability to organize, interpret, and present data clearly
• Excellent communication and coordination skills, with the ability to support multiple stakeholders
• High attention to detail with strong organizational and execution skills
• Proactive, reliable, and eager to learn and improve processes

• Bachelor’s degree in Business, Economics, Statistics, or a related field
• At least 3 years’ experience in a similar role supporting field sales or commercial operations teams
• Hands-on experience in data collection, analysis, and reporting
• Experience working in a target-driven sales environment is an advantage
• Comfortable working in a fast-paced, structured, and deadline-driven environment
• Experience in solar, renewable energy, or off-grid solutions is an added advantage