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Reservations Agent job at Latitude 0 Kampala
Posted by: great-volunteer
Posted date: 2025-Jun-01
Location: Kampala, Uganda
Reservations Agent 2025-05-31T07:28:19+00:00 Latitude 0 Kampala https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11590/logo/kampala.jpg https://www.0.thelatitudehotels.com/ FULL_TIME Kampala Kampala 00256 Uganda Hospitality, and Tourism Customer Service 2025-06-13T17:00:00+00:00 Uganda 8 At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests. Role Overview As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence. Key Responsibilities - Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications & Skills - Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
Manage guest reservations, modifications, and cancellations efficiently. Respond promptly to booking inquiries via phone, email, and online channels. Coordinate with the Front Office team to ensure smooth check-in/check-out processes. Maintain accurate records of reservations and guest preferences in the PMS. Assist in upselling room categories and promoting hotel amenities. Provide exceptional customer service to resolve any booking-related issues Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems. Soft Skills: Strong communication, organizational, and relationship-building abilities. Attributes: Detail-oriented, proactive, and guest-focused. Experience: 3+ years in hotel reservations or front office operations. Education: Diploma in Hospitality Management or a related field. JOB-683aaf93b7e39 Vacancy title:
Reservations Agent Jobs at:
Latitude 0 Kampala Deadline of this Job:
Friday, June 13 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Saturday, May 31 2025, Base Salary: Not Disclosed JOB DETAILS: At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests. Role Overview As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence. Key Responsibilities - Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications & Skills - Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? thelatitudehotels.com&form%5Bvalid-to%5D=Friday,%20June%2013%202025">Click here to submit your application now.
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