Relationship Officer job at Opportunity Bank

Background

Grounded in strong ethical values and a transformationl goal to serve the poor, Opportunity Bank delivers tailored lending, savings, and financial inclusion solutions while maintaining high standards of governance, risk management, and community support. We value integrity, professionalism, and positive impact, and are committed to fostering economic opportunity and long-term partnerships across the communities we serve.

Opportunity Bank is seeking for a suitable candidate with similar attributes to fill the position of

Relationship Officer – Group and Individual.

Job Purpose

Growth of the Group and Individual loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio, carrying out individual marketing and group- marketing by forming focus groups and assessing their capability to have access to loans. Monitoring, recovering and maintaining client relationships.

Qualifications and Experience

Diploma from any recognized higher institution of learning with second class and above

Relevant professional qualifications in microfinance, banking, finance or marketing is an added advantage.

Relevant credit experience is an added advantage

Must possess a Credit pass in Maths and English at ‘O’ Level

Personal skills and competencies

Client relationship and social impact – fosters trust, ensuring fair treatment, and adhering to the Client Protection Principles to promote social and financial performance.

Responsiveness – promptly and efficiently responds to the needs of customers in the low income segment of urban, semi urban and rural areas.

Adaptability – capable of navigating volatile environments, adjusts to new technologies, market shifts, and evolving client needs.

Transformational – motivates customers, giving them a sense of purpose to inspire change by showcasing how the bank’s products and services fundamentally improve customers’ lives.

Servanthood – Possesses a genuine desire to improve the lives of underserved clients in rural populations and respect for their dignity.

Ethical traits – Models transparent behaviour, integrity, honesty and avoids fraudulent practices in all correspondences.

Strong interpersonal skills for building community relationships

Good communication skills (Oral and written) and MUST be fluent in English and any local language.

Analytical thinking – focus on assessing borrower creditworthiness and managing risks in lending and portfolio management to drive institutional sustainability.

Active Collaboration – Demonstrated ability to work as a part of a team to produce novel ideas, enhance efficiency and improve service reputation.

Good computer skills e.g Microsoft Word, excel, email & Internet

Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

• Grow the bank business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets
• Recruit Individual and group loan clients to achieve loan disbursement and portfolio growth targets.
• Assessment of potential group / Individual loan clients to make sure they meet the required standards for borrowing from OBUL.
• Attend loan committees to review loan applications and approval
• Maintain relationships by visiting groups and attending group meetings
• Training clients about OBUL products, expectations from OBUL as well as terms and conditions.
• Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigants for them.
• Ensure clients comply with the OBUL policies as well as terms and conditions attached to loans.
• Maintain the PAR of one’s portfolio within the bank’s PAR quality standards
• Prepare weekly and monthly reports to the branch manager and discuss weekly performance with immediate supervisor
• Maintain relationships by visiting clients and solving any customer related issues raised by them
• Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels
• Recovery of defaulted loans

• Client relationship and social impact
• Responsiveness
• Adaptability
• Transformational
• Servanthood
• Ethical traits
• Strong interpersonal skills
• Good communication skills (Oral and written)
• Fluent in English and any local language
• Analytical thinking
• Active Collaboration
• Good computer skills e.g Microsoft Word, excel, email & Internet

• Diploma from any recognized higher institution of learning with second class and above
• Relevant professional qualifications in microfinance, banking, finance or marketing is an added advantage.
• Relevant credit experience is an added advantage
• Must possess a Credit pass in Maths and English at ‘O’ Level