Relationship Manager- ICT job at DFCU Bank

Background

Reporting to the Sector Head- ICT, the role holder will be responsible for managing Corporate relationships specifically with ICT sector clients within the business segments through origination in line with targets and expectations. The Relationship Manager-ICT will be responsible for offering the best customer experience to the assigned clientele to ensure retention and growth of business through deeper understanding of the client’s business and operations to enable the bank to grow its share of wallet by meeting the client’s business needs.

Key Accountabilities

• Provide superior Relationship management, Customer retention, loyalty, preference & devotion to Corporate relationships.
• Work with Sector Heads to upskill understanding of market, sales and product understanding.
• Sell Banks products to Corporate customers including Multinationals, Large Corporates, Development Organizations, Government and other parastatals to enhance growth in customer numbers and achieve overall financial targets.
• Analyze and compare our product offer, service, pricing and financial performance against competition, and give feedback from market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in market research and information gathering.
• Improve on relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim to exceed their expectations.
• Cross selling and retention of borrowing vs. non – borrowing clients in Branches to maintain a clean & updated database.
• Addressing/resolving corporate customer complaints and providing feedback in a timely manner.

Qualifications, Skills, and Experience Required

• Bachelor’s Degree in Business, Finance, Economics, ICT, or related field.
• Minimum of five (5) years in Banking, Telecommunication or ICT field, of which two to three (2-3) should be in Relationship Management and Sales.
• Experience and skills in handling ICT sector clients will be an added advantage.
• Computer knowledge especially spread sheet, word & power point.
• Relevant business experience and acumen.
• Outgoing, self-motivated and a good team player able to work under minimum supervision.
• Excellent communication, interpersonal and negotiation skills.
• A self-starter who is oriented and able to meet deadlines.
• Full of energy and enthusiasm.
• Excellent relationship management skills.

• Provide superior Relationship management, Customer retention, loyalty, preference & devotion to Corporate relationships.
• Work with Sector Heads to upskill understanding of market, sales and product understanding.
• Sell Banks products to Corporate customers including Multinationals, Large Corporates, Development Organizations, Government and other parastatals to enhance growth in customer numbers and achieve overall financial targets.
• Analyze and compare our product offer, service, pricing and financial performance against competition, and give feedback from market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in market research and information gathering.
• Improve on relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim to exceed their expectations.
• Cross selling and retention of borrowing vs. non – borrowing clients in Branches to maintain a clean & updated database.
• Addressing/resolving corporate customer complaints and providing feedback in a timely manner.

• Computer knowledge especially spread sheet, word & power point.
• Relevant business experience and acumen.
• Outgoing, self-motivated and a good team player able to work under minimum supervision.
• Excellent communication, interpersonal and negotiation skills.
• A self-starter who is oriented and able to meet deadlines.
• Full of energy and enthusiasm.
• Excellent relationship management skills.
• Experience and skills in handling ICT sector clients will be an added advantage.

• Bachelor’s Degree in Business, Finance, Economics, ICT, or related field.
• Minimum of five (5) years in Banking, Telecommunication or ICT field, of which two to three (2-3) should be in Relationship Management and Sales.