Relationship Manager SME Jobs – KCB Bank Uganda Limited

Job Title:  Relationship Manager SME

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Job Summary:

• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
• Facilitate the branch’s Service Delivery to customers.
• Handle Establishment of new and Variation of existing account relationships.
• Deal primarily with SME accounts.

Key Duties and Responsibilities:

• Selling bank products to new customers and cross selling to existing customers.
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
• Deposit mobilization for the bank
• Extending support and guidance to Customer Care Rep.
• Leadership of the Branch’s customer service.
• Credit cards/debit cards inquiries and encashment.
• Collect information from customers relating to account relationship.
• Handling of shares IPO related matters.
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
• Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
• Annual branch budget relevant areas.
• Sales calls and market intelligence gathering.
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
• Receiving, guiding, and doing initial appraisal of loan applications
• Explaining and having customers sign letters of offer.
• Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
• Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
• Any other duties that may be allocated from time to time.

Qualifications, Skills and Experience:

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• At least 2 years’ experience in sales and services and their relevance to both SME customers.
• Ability to identify, analyze and structure both SME lending requirements.
• Thorough knowledge of banking products and services.
• Demonstrate knowledge of Digital Financial services and their relevance to customers.
• Strong communications, negotiation, and interpersonal skills with ability to win business.
• Passion for Performance.
• Open to New Ideas in a rapidly changing Business Environment and innovative
• Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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Deadline: 12th March 2025

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

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