Corporate Social Responsibility (CSR) Officer Jobs... (166 views)
Finance & Administration job at We Effect (136 views)
Snr Finance Assistant job at UNHCR (122 views)
Customer Service Executive job at Reelanalytics (118 views)
Operations Supervisor Jobs – Palit Uganda (114 views)
Project / Program Support job at We Effect (107 views)
Senior Associate – Commercial Dispute Resolution... (100 views)
Head of Policy & Portfolio Management job at Absa ... (98 views)
Senior Credit Analyst job at DFCU Bank (94 views)
Sector Head – Public Sector & DOs job at DFCU Ba... (91 views)
Posted date: 2024-Apr-27
Location: Kampala
Vacancy title:Relationship Manager Advantage Banking
Jobs at:
Deadline of this Job:Wednesday, May 08 2024
SummaryDate Posted: Friday, April 26 2024, Base Salary: Not Disclosed
JOB DETAILS: Key Responsibilities: Sales • Adhere to the business standards of client engagements like currently salesforce, 360. • Meet sales budgets and targets. • Participate fully in any sales campaigns and activations. • Explain credit loan facility options and qualifying criteria to customers, and support customers in the completion of credit application information requirements. • Cross sell banking products to customers within the portfolio • Grow the portfolio balance sheet as per set targets. • Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports) Relationship Management/Customer Service • Adhere to the service standards and provide excellent customer service. • Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions. • Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures. • Educate customers about the Bank's products and services. • Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees • Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures. • Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline. Operational Rigor and Compliance • Adhere to the KYC policies and guidelines for both account opening and loan origination documents. • Manage credit and operational risk in account opening and loan processing as per laid down procedures. • Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines. • Accountable for all facilities originated in the portfolio. • Monitor and action daily referrals/validation reports within set timelines. People Management • Collaboration with the branch team and leadership that work with you in execution of your daily deliverables. • Adhering to branch leadership authority. Technical Competences and Skills • Customer Focus • Assertiveness • Interpersonal Sensitivity • Excellent Planning and Organizational Skills • Strong Communication Skills both Verbal and Written • Problem Solving and Analytical Skills • Presentation Skills • High Integrity • Team Player Knowledge & Expertise • Knowledge of the Bank products, services and policies including standard tariffs • A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution. • A thorough understanding of the sales process. • A working knowledge of the procedure manuals • A good working knowledge and understanding of relevant regulations and related markets. • A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements • A good understanding of portfolio management. Work Hours: 8 Experience in Months: 24 Level of Education: Bachelor Degree
Job application procedureInterested and qualified? Click here to applyAll Jobs
QUICK ALERT SUBSCRIPTION