Relationship Manager - Advantage Banking job at KCB Bank
Posted by: ugashare-Volunteer
Posted date: 2025-Mar-09
Location: Kampala
Vacancy title: Relationship Manager - Advantage Banking [ Type: FULL TIME , Industry: banking , Category: Management ] Jobs at: KCB Bank Deadline of this Job: Thursday, March 20 2025 Duty Station: Within Uganda , Kampala, East Africa
Summary Date Posted: Saturday, March 08 2025, Base Salary: Not Disclosed Similar Jobs in UgandaLearn more about KCB Bank KCB Bank jobs in Uganda JOB DETAILS: KEY RESPONSIBILITIES: Sales ⢠Adhere to the business standards of client engagements like currently salesforce, 360. ⢠Meet sales budgets and targets. ⢠Participate fully in any sales campaigns and activations. ⢠Explain credit loan facility options and qualifying criteria to customers, and support customers in the completion of credit application information requirements. ⢠Cross sell banking products to customers within the portfolio ⢠Grow the portfolio balance sheet as per set targets. ⢠Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports) Relationship Management/Customer Service ⢠Adhere to the service standards and provide excellent customer service. ⢠Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions. ⢠Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures. ⢠Educate customers about the Bank's products and services. ⢠Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees ⢠Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures. ⢠Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline. Operational Rigor and Compliance ⢠Adhere to the KYC policies and guidelines for both account opening and loan origination documents. ⢠Manage credit and operational risk in account opening and loan processing as per laid down procedures. ⢠Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines. ⢠Accountable for all facilities originated in the portfolio. ⢠Monitor and action daily referrals/validation reports within set timelines. People Management ⢠Collaboration with the branch team and leadership that work with you in execution of your daily deliverables. ⢠Adhering to branch leadership authority. Technical Competences and Skills ⢠Customer Focus ⢠Assertiveness ⢠Interpersonal Sensitivity ⢠Excellent Planning and Organizational Skills ⢠Strong Communication Skills both Verbal and Written ⢠Problem Solving and Analytical Skills ⢠Presentation Skills ⢠High Integrity ⢠Team Player Knowledge & Expertise ⢠Bachelorâs degree in a business-related field ⢠Minimum of 4 years of related experience ⢠Knowledge of the Bank products, services and policies including standard tariffs ⢠A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution. ⢠A thorough understanding of the sales process. ⢠A working knowledge of the procedure manuals ⢠A good working knowledge and understanding of relevant regulations and related markets. ⢠A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements ⢠A good understanding of portfolio management. Work Hours: 8
Experience in Months: 48
Level of Education: Bachelor Degree Job application procedure
Interested Candidates, please click here to apply
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