Relationship Manager – Public Sector job at Pearl Bank

Description

Pearl Bank Uganda is hiring a Relationship Manager – Public Sector to leverage Public Sector relationships to grow the Bank’s assets and liabilities base. The role will primarily focus on driving new customer acquisition, strengthening retention of existing customers, and generating income in the public sector. Kampalajob listings

Key Duties and Responsibilities:

• Drive growth of deposits as per the set targets through growth of current accounts/collection business as well as eco-system opportunities from the public sector.
• Ensure that public sector specialized institutions such as Ministries, including their Agencies, are given special attention within the Bank, including onboarding any new to Bank business relating to them.
• Prepare customer sales plans to ensure each relationship is managed accordingly and reviewed regularly for future opportunities, mining value in terms of revenue growth.
• Manage ongoing relationships within existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
• Understand the Public Sector requirements and decision makers (Maintain database of key Public Sector stakeholders), structure solutions, implement and monitor customer experience.
• Provide specialist sector information and governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance teams in the Bank.
• Champion strategic partnerships and social visibility of the Bank’s brand in the Public Sector space.
• Ensure 95% digital migration of the assigned portfolio and as feasible as possible digitize their customer journeys to promote the cashless and self-serve solutions of the Bank.
• Maintain a record of key Public Sector events and activities that would present viable business and value chain opportunities for the Bank.
• Coordinate and support the branches in running effective Public Sector sales activations, generating leads, and dealing with queries and complaints.
• Any other official duties that may be allocated from time to time by management.

BUSINESS BEHAVIOURS

• Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

Qualifications, Skills and Experience:

• Bachelor’s degree, preferably in Business, Humanities, and other relevant fields.
• Post graduate qualifications such as ACCA, CPA, MBA are a bonus.
• Minimum of 5 year relevant experience (Specific industry sector experience such as dealing with industry stakeholders at an executive level will be considered an advantage.
• At least 2 to 3 years of experience in customer engagement or management role.
• Previous exposure and experience in business/corporate banking is an added advantage.
• Credit management skills.

• Drive growth of deposits as per the set targets through growth of current accounts/collection business as well as eco-system opportunities from the public sector.
• Ensure that public sector specialized institutions such as Ministries, including their Agencies, are given special attention within the Bank, including onboarding any new to Bank business relating to them.
• Prepare customer sales plans to ensure each relationship is managed accordingly and reviewed regularly for future opportunities, mining value in terms of revenue growth.
• Manage ongoing relationships within existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
• Understand the Public Sector requirements and decision makers (Maintain database of key Public Sector stakeholders), structure solutions, implement and monitor customer experience.
• Provide specialist sector information and governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance teams in the Bank.
• Champion strategic partnerships and social visibility of the Bank’s brand in the Public Sector space.
• Ensure 95% digital migration of the assigned portfolio and as feasible as possible digitize their customer journeys to promote the cashless and self-serve solutions of the Bank.
• Maintain a record of key Public Sector events and activities that would present viable business and value chain opportunities for the Bank.
• Coordinate and support the branches in running effective Public Sector sales activations, generating leads, and dealing with queries and complaints.
• Any other official duties that may be allocated from time to time by management.

• Credit management skills

• Bachelor’s degree, preferably in Business, Humanities, and other relevant fields.
• Post graduate qualifications such as ACCA, CPA, MBA are a bonus.