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Relationship Manager – Personal Banking job at Bank of Africa
Posted by: great-volunteer
Posted date: 2025-Sep-16
Location: Uganda
Relationship Manager – Personal Banking 2025-09-16T10:24:48+00:00 Bank of Africa https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7534/logo/boa.png https://boauganda.com/ FULL_TIME Uganda Uganda 00256 Uganda Finance Accounting & Finance 2025-09-22T17:00:00+00:00 Uganda 8 To manage existing relationships effectively so as to facilitate the growth of the Employee Banking liability and asset growth portfolio within Personal Markets. Key responsibilities Sales Management - Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
- Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
- Fully exploit the existing customer relationships to create new profitable business opportunities.
- Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
- Work with branch managers and employers to organize different sales activities/activations at key companies for the sales staff to gain access to the employees of the target companies.
- Support some applications that may require exceptional approval for some reason like suspended schemes.
- Identify opportunities in non-empaneled companies and empanel them as per the approved company empanelment process to drive penetration
- Work with products team in the development and execution of initiatives for the acquisition, retention and growth of target customer bases for liabilities and assets.
Portfolio Management - Monitor on a day to day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
- Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
- Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
- Follow up on the missed salaries and ensure resolution by the companies and provide feedback to credit in case of terminations, resignations, deaths, deletions etc.
- Work with credit to align instalment due dates that are not aligned to employer payroll dates.
- Ensure salary diversions, resignations, death cases are followed up and resolved or escalated to the credit team.
- Ensure readiness for the monthly portfolio review meetings and any reports are submitted to credit in time.
- Ensure all loans are properly tracked under right employer codes and address the ungrouped/wrongly grouped loans from proper tracking.
- Advice business on companies which exhibit high risk policies and practices hence control and manage risk.
Service - Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
- Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
- Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
Required Qualifications and Skills Bachelor of Commerce /BBA/Marketing or a Business related degree from a reputable University. Additional Requirements/Competencies - At least 4 years’ practical sales and credit experience with proven results
- Management experience of individual projects and project portfolio ideally working with Financial Services.
- Strong interpersonal skills and a good team player.
- Good business acumen
- Great leadership and Communication skills
- Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
- High ethical standards and a commitment to the values of the Bank.
- Utmost professional integrity.
JOB-68c93af00b398 Vacancy title:
Relationship Manager – Personal Banking Jobs at:
Bank of Africa Deadline of this Job:
Monday, September 22 2025 Duty Station:
Uganda | Uganda | Uganda Summary
Date Posted: Tuesday, September 16 2025, Base Salary: Not Disclosed JOB DETAILS: To manage existing relationships effectively so as to facilitate the growth of the Employee Banking liability and asset growth portfolio within Personal Markets. Key responsibilities Sales Management - Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
- Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
- Fully exploit the existing customer relationships to create new profitable business opportunities.
- Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
- Work with branch managers and employers to organize different sales activities/activations at key companies for the sales staff to gain access to the employees of the target companies.
- Support some applications that may require exceptional approval for some reason like suspended schemes.
- Identify opportunities in non-empaneled companies and empanel them as per the approved company empanelment process to drive penetration
- Work with products team in the development and execution of initiatives for the acquisition, retention and growth of target customer bases for liabilities and assets.
Portfolio Management - Monitor on a day to day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
- Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
- Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
- Follow up on the missed salaries and ensure resolution by the companies and provide feedback to credit in case of terminations, resignations, deaths, deletions etc.
- Work with credit to align instalment due dates that are not aligned to employer payroll dates.
- Ensure salary diversions, resignations, death cases are followed up and resolved or escalated to the credit team.
- Ensure readiness for the monthly portfolio review meetings and any reports are submitted to credit in time.
- Ensure all loans are properly tracked under right employer codes and address the ungrouped/wrongly grouped loans from proper tracking.
- Advice business on companies which exhibit high risk policies and practices hence control and manage risk.
Service - Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
- Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
- Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
Required Qualifications and Skills Bachelor of Commerce /BBA/Marketing or a Business related degree from a reputable University. Additional Requirements/Competencies - At least 4 years’ practical sales and credit experience with proven results
- Management experience of individual projects and project portfolio ideally working with Financial Services.
- Strong interpersonal skills and a good team player.
- Good business acumen
- Great leadership and Communication skills
- Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as needed.
- High ethical standards and a commitment to the values of the Bank.
- Utmost professional integrity.
Work Hours: 8 Experience in Months: 48 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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