Job Title: Â Relationship Manager – Advantage Banking
Organisation:Â KCB Bank Uganda Limited
Duty Station:Â Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
Sales
- Adhere to the business standards of client engagements like currently salesforce, 360.
- Meet sales budgets and targets.
- Participate fully in any sales campaigns and activations.
- Explain credit loan facility options and qualifying criteria to customers, and support customers in the completion of credit application information requirements.
- Cross sell banking products to customers within the portfolio
- Grow the portfolio balance sheet as per set targets.
- Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports)
Relationship Management/Customer Service
- Adhere to the service standards and provide excellent customer service.
- Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
- Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
- Educate customers about the Bank’s products and services.
- Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees
- Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures.
- Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline.
Operational Rigor and Compliance
- Adhere to the KYC policies and guidelines for both account opening and loan origination documents.
- Manage credit and operational risk in account opening and loan processing as per laid down procedures.
- Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.
- Accountable for all facilities originated in the portfolio.
- Monitor and action daily referrals/validation reports within set timelines.
People Management
- Collaboration with the branch team and leadership that work with you in execution of your daily deliverables.
- Adhering to branch leadership authority.
Qualifications, Skills and Experience:
- Bachelor’s degree in a business-related field
- Minimum of 4 years of related experience
- Knowledge of the Bank products, services and policies including standard tariffs
- A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.
- A thorough understanding of the sales process.
- A working knowledge of the procedure manuals
- A good working knowledge and understanding of relevant regulations and related markets.
- A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
- A good understanding of portfolio management.
Technical Competences and Skills
- Customer Focus
- Assertiveness
- Interpersonal Sensitivity
- Excellent Planning and Organizational Skills
- Strong Communication Skills both Verbal and Written
- Problem Solving and Analytical Skills
- Presentation Skills
- High Integrity
- Team Player
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Click Here
Deadline: 20th March 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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