Relationship and Hospitality Representative job at Case Hospital

Description

Case Hospital is hiring a Relationship and Hospitality Representative to carryout the following key duties and responsibilities;

Key Duties and Responsibilities:

Scheduling & Clinic Flow

Booking appointments by phone and in person, keeping appointments on schedule through coordinating with providers, notifying doctors of patient arrivals and delays, ensuring patients are waiting in the correct areas, updating the whiteboard, and communicating with doctors regarding availability.

Patient & Visitor Service

Greeting patients and visitors in person and on the phone, answering inquiries and directing them to the appropriate personnel, handling all calls with polite and consistent phone etiquette, comforting anxious patients, and keeping them informed at all times.

Admin & Billing Support

Registering patients, verifying insurance cards, updating patient records, informing cash patients and co-pay clients of amounts due, and maintaining confidentiality of all personal and financial information.

Operations & Support

Keeping the reception area clean and organized, ensuring stationery is fully stocked, responding to emergencies, following clinic policies and procedures, and carrying out other assigned duties as required.

Qualifications, Skills and Experience:

Degree or Diploma in any relevant field.

1 year + experience as a Relationship and Hospitality Representative, Office administration or receptionist.

• Booking appointments by phone and in person, keeping appointments on schedule through coordinating with providers, notifying doctors of patient arrivals and delays, ensuring patients are waiting in the correct areas, updating the whiteboard, and communicating with doctors regarding availability.
• Greeting patients and visitors in person and on the phone, answering inquiries and directing them to the appropriate personnel, handling all calls with polite and consistent phone etiquette, comforting anxious patients, and keeping them informed at all times.
• Registering patients, verifying insurance cards, updating patient records, informing cash patients and co-pay clients of amounts due, and maintaining confidentiality of all personal and financial information.
• Keeping the reception area clean and organized, ensuring stationery is fully stocked, responding to emergencies, following clinic policies and procedures, and carrying out other assigned duties as required.

• Degree or Diploma in any relevant field.