Regional Operations Leader job at WASSHA Africa Uganda Ltd

Overview

WASSHA Africa Uganda Ltd is a fast-growing start-up solar energy company in Uganda offering alternative energy solutions to people who have limited or no access to power. We empower them by offering affordable and clean energy services to enhance their businesses and improve their standards of living.

Our company vision is “Unlock Humankind’s Limitation” and our mission is “power to the people.”

We are part of the WASSHA group with a presence in Japan, Tanzania, DRC, Mozambique, and Nigeria with expansion prospects to several countries in Africa. We are looking for an enthusiastic individual to achieve this vision together.

We are looking for a motivated and capable Regional Operations Leader who will enable us to expand our business in regions in Uganda where we have no footprint yet.

Responsibilities & Duties:

A. Managerial Responsibilities

• Provide leadership and motivate direct reports and be a role model.
• Manage, provide guidance and training to the MOs and MRs responsibly.
• Compile regular summaries of sales and other activities in the region responsible, as well as providing insight and prospects of the region responsible, and report promptly to the Operations Manager.
• Provide accountability and prompt the teams to do the same, to the Operations Manager.
• Manage and strategize ways to increase profitability, and propose any realistic measures through-through to management

B. Functional Responsibilities:

Sales in the Region

• Together with the Operations Manager, develop and implement sales strategies in line with the WASSHA strategic objectives and ensure these are achieved.
• Monitor daily sales and take all necessary remedial action to ensure monthly sales targets on all KPIs within the region are met and exceeded.
• Understand what is happening at the field level, including regional, district, village, and agent’s specific circumstances.
• Implementation of the company Values and policies at the regional level.
• Track and review Agent Sales Weekly and design corrective actions where necessary.
• Carry out Monthly and weekly meeting reviews to make relevant and specific recommendations for action to management.
• Identify new sales opportunities and focus the sales effort to capitalize on such opportunities.

Managing the Operations of the MOs/MRs

• Lead a team of Marketing officers and Marketing Representatives and maximize their performance, through strong leadership, coaching, and mentoring skills, a positive attitude, high energy levels, and tenacious yet diplomatic approach.
• Identify, recruit and train new Marketing Representatives to ensure they have all the basics and knowledge to be able to work in the field with minimal supervision.
• Plan and share Marketing Officers' and Representatives daily activities in the Task format in a timely manner.
• Closely monitor Marketing officers and representatives to ensure planned daily activities are executed and give all necessary support required to ensure successful completion of these tasks.
• Train and follow up with agents Mos and MRs to improve Agent, MO, and MR satisfaction levels.
• Ensure that correct Marketing representative fees are calculated and that correct payment details are captured to avoid errors and omissions.
• Ensure that Marketing representative contracts are up to date and that expired ones are renewed promptly.

Alignment with the CSO team

• Work closely with the customer support team to ensure Agent issues are resolved on time.
• Closely monitor weekly sales to identify Agents that are due for commission and confirm the amounts with the CSO team and the operation Manager.

1. MINIMUM REQUIREMENT

A. Minimum level of academic and professional qualification required to perform effectively in the role:

• A bachelor’s degree in any field
• Minimum level of experience required to perform effectively in the role is 3 years
• Previous experience as a salesman in a solar company is of added advantage
• Should be open to frequent movements to remote areas

2. WORKING RELATIONSHIPS

A. Internal customers:

• Operation manager
• Customer care team

B. External customers:

• Marketing officers/representatives
• Agents

3. COMPETENCIES

A. Technical

• Bulk data analysis skills
• Good PC management skills

B. Functional

• Great leadership skills
• Great training capability
• Great planning and organization skills

C. Behavioral

• Persuasive nature
• Good interpersonal skills

• Provide leadership and motivate direct reports and be a role model.
• Manage, provide guidance and training to the MOs and MRs responsibly.
• Compile regular summaries of sales and other activities in the region responsible, as well as providing insight and prospects of the region responsible, and report promptly to the Operations Manager.
• Provide accountability and prompt the teams to do the same, to the Operations Manager.
• Manage and strategize ways to increase profitability, and propose any realistic measures through-through to management
• Together with the Operations Manager, develop and implement sales strategies in line with the WASSHA strategic objectives and ensure these are achieved.
• Monitor daily sales and take all necessary remedial action to ensure monthly sales targets on all KPIs within the region are met and exceeded.
• Understand what is happening at the field level, including regional, district, village, and agent’s specific circumstances.
• Implementation of the company Values and policies at the regional level.
• Track and review Agent Sales Weekly and design corrective actions where necessary.
• Carry out Monthly and weekly meeting reviews to make relevant and specific recommendations for action to management.
• Identify new sales opportunities and focus the sales effort to capitalize on such opportunities.
• Lead a team of Marketing officers and Marketing Representatives and maximize their performance, through strong leadership, coaching, and mentoring skills, a positive attitude, high energy levels, and tenacious yet diplomatic approach.
• Identify, recruit and train new Marketing Representatives to ensure they have all the basics and knowledge to be able to work in the field with minimal supervision.
• Plan and share Marketing Officers' and Representatives daily activities in the Task format in a timely manner.
• Closely monitor Marketing officers and representatives to ensure planned daily activities are executed and give all necessary support required to ensure successful completion of these tasks.
• Train and follow up with agents Mos and MRs to improve Agent, MO, and MR satisfaction levels.
• Ensure that correct Marketing representative fees are calculated and that correct payment details are captured to avoid errors and omissions.
• Ensure that Marketing representative contracts are up to date and that expired ones are renewed promptly.
• Work closely with the customer support team to ensure Agent issues are resolved on time.
• Closely monitor weekly sales to identify Agents that are due for commission and confirm the amounts with the CSO team and the operation Manager.

• Bulk data analysis skills
• Good PC management skills
• Great leadership skills
• Great training capability
• Great planning and organization skills
• Persuasive nature
• Good interpersonal skills

• A bachelor’s degree in any field
• Minimum level of experience required to perform effectively in the role is 3 years
• Previous experience as a salesman in a solar company is of added advantage
• Should be open to frequent movements to remote areas