Receptionist job at Mukwano Industries Limited

About Organisation:

The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.

Job Summary:

To provide a warm, professional, and efficient first point of contact for visitors, employees, and external stakeholders. The Receptionist will manage the front desk, support administrative functions and uphold the company’s image through excellent customer care and communication.

Key Duties and Responsibilities:

• Serve as the face of the Company, offering friendly service to those entering the building or calling in over the phone
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system
• Receive visitors courteously, verify their purpose and direct them appropriately.
• Maintain a tidy, organized, and welcoming reception area.
• Manage visitor logs, issue visitor passes, and ensure compliance with security protocols.
• Provide timely information to staff, clients, service providers and other stakeholders.
• Handle inquiries, complaints and requests with professionalism and tact.
• Receive, sort and distribute mail, deliveries and packages to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Assist with filing, documentation, photocopying, scanning, and other clerical tasks.
• Schedule meeting rooms and support preparation for internal meetings when required.
• Assist the HR and Admin teams in coordinating staff welfare activities, appointments and documentation.
• Maintain updated records of visitors, suppliers and service providers.
• Keep accurate logs of telephone calls, messages and front‐desk activities.
• Present a professional, well-groomed appearance consistent with the company’s customer service standards.
• Uphold confidentiality and handle sensitive information with discretion.

Authority and Independence

The Receptionist has full authority delegated by the HR Advisor- Performance Management as per the requirements, duties and responsibility of the job.

Work Conditions

• The work may involve constant movements to different locations out of office.
• Constant Interaction with government officials.
• May require working for long hours.
• May be required on call.

Physical and Mental Effort

• Must be mentally stable to contain stress and pressure.
• Must be of a sound mind.
• Good visibility since most times work will be done on computers.
• Sensory stability due to much concentration required for the job

Qualifications, Skills and Experience:

• Diploma in Business Administration, Secretarial Studies, Front Office Management, or related field.
• At least 2 years’ experience in a front-office or customer service role, preferably in a busy or industrial environment.
• Proficiency in MS Office (Word, Excel, Outlook).
• Knowledge of switchboard operations is an added advantage

Skills and Competences

• Excellent communication and interpersonal skills.
• Warm, polite, and customer-service oriented demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under minimal supervision.
• High level of integrity, confidentiality and professionalism.
• Neat, well-groomed and presentable at all times.

• Serve as the face of the Company, offering friendly service to those entering the building or calling in over the phone
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system
• Receive visitors courteously, verify their purpose and direct them appropriately.
• Maintain a tidy, organized, and welcoming reception area.
• Manage visitor logs, issue visitor passes, and ensure compliance with security protocols.
• Provide timely information to staff, clients, service providers and other stakeholders.
• Handle inquiries, complaints and requests with professionalism and tact.
• Receive, sort and distribute mail, deliveries and packages to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Assist with filing, documentation, photocopying, scanning, and other clerical tasks.
• Schedule meeting rooms and support preparation for internal meetings when required.
• Assist the HR and Admin teams in coordinating staff welfare activities, appointments and documentation.
• Maintain updated records of visitors, suppliers and service providers.
• Keep accurate logs of telephone calls, messages and front‐desk activities.
• Present a professional, well-groomed appearance consistent with the company’s customer service standards.
• Uphold confidentiality and handle sensitive information with discretion.

• Excellent communication and interpersonal skills.
• Warm, polite, and customer-service oriented demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under minimal supervision.
• High level of integrity, confidentiality and professionalism.
• Neat, well-groomed and presentable at all times.

• Diploma in Business Administration, Secretarial Studies, Front Office Management, or related field.
• At least 2 years’ experience in a front-office or customer service role, preferably in a busy or industrial environment.
• Proficiency in MS Office (Word, Excel, Outlook).
• Knowledge of switchboard operations is an added advantage