Receptionist job at Lafab Solutions
Posted by: great-volunteer
Posted date: 2025-Nov-28
Location: Kampala, Uganda
Receptionist 2025-11-27T16:09:52+00:00 Lafab Solutions https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7421/logo/Lafab%20Solutions.jpeg https://www.lafabsolution.com/ FULL_TIME Kampala Kampala 00256 Uganda Professional Services Restaurant & Hospitality, Customer Service, Admin & Office 2025-05-20T17:00:00+00:00 Uganda 8 Job Summary: The Hotel Receptionist is the first point of contact for guests. This role is responsible for providing a warm welcome, checking guests in and out, handling reservations, and offering assistance with inquiries to ensure a pleasant and smooth guest experience. Key Responsibilities: - Greet guests warmly upon arrival and check them in using the hotel system.
- Manage room reservations via phone, email, or online booking platforms.
- Check guests out efficiently and process payments (cash, card, mobile).
- Provide information about hotel services, amenities, local attractions, and transportation.
- Answer and direct phone calls, emails, and walk-in inquiries.
- Handle guest complaints or requests promptly and professionally.
- Maintain accurate records of bookings, payments, and guest details.
- Coordinate with housekeeping and maintenance for timely room readiness.
- Monitor guest satisfaction and escalate issues when necessary.
- Keep the front desk area tidy and organized.
Requirements: - Previous experience in a similar receptionist or front desk role is an advantage.
- Strong communication and customer service skills.
- Professional appearance and friendly demeanor.
- Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.).
- Ability to multitask, prioritize, and remain calm under pressure.
- Attention to detail and strong organizational skills.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
Working Conditions: - Standing for extended periods.
- Free accommodations
- Free meals
- Fast-paced and guest-facing environment.
- Interaction with a diverse range of guests and team members.
- Greet guests warmly upon arrival and check them in using the hotel system.
- Manage room reservations via phone, email, or online booking platforms.
- Check guests out efficiently and process payments (cash, card, mobile).
- Provide information about hotel services, amenities, local attractions, and transportation.
- Answer and direct phone calls, emails, and walk-in inquiries.
- Handle guest complaints or requests promptly and professionally.
- Maintain accurate records of bookings, payments, and guest details.
- Coordinate with housekeeping and maintenance for timely room readiness.
- Monitor guest satisfaction and escalate issues when necessary.
- Keep the front desk area tidy and organized.
- Strong communication and customer service skills
- Professional appearance and friendly demeanor
- Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.)
- Ability to multitask, prioritize, and remain calm under pressure
- Attention to detail and strong organizational skills
- Willingness to work flexible shifts, including nights, weekends, and holidays
- Previous experience in a similar receptionist or front desk role is an advantage
JOB-692877d026e09 Vacancy title: Receptionist Jobs at: Lafab Solutions Deadline of this Job: Thursday, December 4 2025 Duty Station: Kampala | Kampala | Uganda Summary Date Posted: Thursday, November 27 2025, Base Salary: Not Disclosed JOB DETAILS: Job Summary: The Hotel Receptionist is the first point of contact for guests. This role is responsible for providing a warm welcome, checking guests in and out, handling reservations, and offering assistance with inquiries to ensure a pleasant and smooth guest experience. Key Responsibilities: - Greet guests warmly upon arrival and check them in using the hotel system.
- Manage room reservations via phone, email, or online booking platforms.
- Check guests out efficiently and process payments (cash, card, mobile).
- Provide information about hotel services, amenities, local attractions, and transportation.
- Answer and direct phone calls, emails, and walk-in inquiries.
- Handle guest complaints or requests promptly and professionally.
- Maintain accurate records of bookings, payments, and guest details.
- Coordinate with housekeeping and maintenance for timely room readiness.
- Monitor guest satisfaction and escalate issues when necessary.
- Keep the front desk area tidy and organized.
Requirements: - Previous experience in a similar receptionist or front desk role is an advantage.
- Strong communication and customer service skills.
- Professional appearance and friendly demeanor.
- Computer literacy and experience with hotel management software (e.g., OPERA, Cloud beds, etc.).
- Ability to multitask, prioritize, and remain calm under pressure.
- Attention to detail and strong organizational skills.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
Working Conditions: - Standing for extended periods.
- Free accommodations
- Free meals
- Fast-paced and guest-facing environment.
- Interaction with a diverse range of guests and team members.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? lafabsolution.com&form%5Bvalid-to%5D=Tuesday,%20May%2020%202025">Click here to submit your application now. Deadline; 4th/12/2025
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