Receptionist (Front Office) job at The Mist Hotel

The Mist Hotel

Receptionist (Front Office)

Reports to: Front Office Supervisor / Manager

Education & Qualifications

Diploma or Degree in Hotel Management, Tourism, Business Administration, or related field.

Certification in front office operations is an added advantage.

Experience

1–2 years experience in a hotel front office role.

Experience using PMS systems (e.g.,Karibu, Opera, IDS, Ezee Adsolute) preferred.

Key Skills

Excellent communication and interpersonal skills.

Strong customer service orientation.

Computer literacy (MS Office, booking systems).

Problem-solving and multitasking ability.

Key Responsibilities

Guest check-in and check-out .

Handling reservations and inquiries.

Managing guest complaints professionally.

Cash handling and billing.

Coordinating with housekeeping and other departments.

• Guest check-in and check-out .
• Handling reservations and inquiries.
• Managing guest complaints professionally.
• Cash handling and billing.
• Coordinating with housekeeping and other departments.

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Computer literacy (MS Office, booking systems).
• Problem-solving and multitasking ability.

• Diploma or Degree in Hotel Management, Tourism, Business Administration, or related field.
• Certification in front office operations is an added advantage.