Quality Assurance Officer job at African Labour Solutions (ALS)

Background information about the job or company

Our client, a leading food manufacturing and distribution company based in Kampala, Uganda, is seeking to recruit a highly analytical, quality-focused, and experienced Quality Assurance Officer to oversee food safety, quality management systems, regulatory compliance, and continuous improvement across food processing, packaging, and distribution operations.

Responsibilities or duties

• Implement and maintain quality assurance programs across operations.
• Monitor compliance with food safety standards and procedures.
• Conduct quality inspections and product testing.
• Ensure compliance with HACCP, GMP, and ISO standards.
• Monitor hygiene and sanitation procedures.
• Conduct internal quality audits and follow up on findings.
• Investigate customer complaints and quality-related issues.
• Develop and implement corrective and preventive action plans.
• Monitor production processes for quality and food safety compliance.
• Train employees on food safety, quality, hygiene, and relevant procedures.
• Maintain accurate quality records and documentation.
• Coordinate external audits and regulatory inspections.
• Monitor and evaluate supplier quality performance.
• Review product specifications and quality standards.
• Prepare and submit quality performance reports.
• Drive continuous improvement initiatives across quality processes.
• Perform any other duties assigned by management.

Qualifications or requirements

• Bachelor’s Degree in Food Science, Dairy Technology, Food Technology, or a related field.
• Strong practical knowledge and experience in HACCP and GMP implementation.
• Working knowledge of ISO Quality and Food Safety Management Systems.
• Knowledge of food safety legislation and regulatory requirements in Uganda.
• Professional certification or training in HACCP, Food Safety, ISO, Internal Auditing, or related areas will be an added advantage.

Experience needed

• Minimum 5 years’ relevant experience in food manufacturing and distribution.
• Experience conducting internal quality audits, inspections, and product testing.
• Experience in handling customer complaints, non-conformities, root cause analysis, and CAPA.

• Implement and maintain quality assurance programs across operations.
• Monitor compliance with food safety standards and procedures.
• Conduct quality inspections and product testing.
• Ensure compliance with HACCP, GMP, and ISO standards.
• Monitor hygiene and sanitation procedures.
• Conduct internal quality audits and follow up on findings.
• Investigate customer complaints and quality-related issues.
• Develop and implement corrective and preventive action plans.
• Monitor production processes for quality and food safety compliance.
• Train employees on food safety, quality, hygiene, and relevant procedures.
• Maintain accurate quality records and documentation.
• Coordinate external audits and regulatory inspections.
• Monitor and evaluate supplier quality performance.
• Review product specifications and quality standards.
• Prepare and submit quality performance reports.
• Drive continuous improvement initiatives across quality processes.
• Perform any other duties assigned by management.

• HACCP
• GMP
• ISO Quality and Food Safety Management Systems
• Internal quality audits
• Inspections
• Product testing
• Food safety legislation and regulatory requirements in Uganda
• Customer complaint handling
• Non-conformity investigation
• Root cause analysis
• CAPA

• Bachelor’s Degree in Food Science, Dairy Technology, Food Technology, or a related field.
• Minimum 5 years’ relevant experience in food manufacturing and distribution.
• Strong practical knowledge and experience in HACCP and GMP implementation.
• Working knowledge of ISO Quality and Food Safety Management Systems.
• Experience conducting internal quality audits, inspections, and product testing.
• Knowledge of food safety legislation and regulatory requirements in Uganda.
• Experience in handling customer complaints, non-conformities, root cause analysis, and CAPA.
• Professional certification or training in HACCP, Food Safety, ISO, Internal Auditing, or related areas will be an added advantage.