Program Operations Lead job at Heifer International

Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities and Deliverables
A. Strategy Implementation, Program Administration, Systems Strengthening & Coherence Building (30%)
• Support and ensure achievement and timely reporting of assigned country-level KPIs.
• Work with Regional Program leadership to provide leadership and support to assigned Country Program teams in establishing policies and procedures in administration and management capacity-building.
• Ensure assigned country program operations follow Heifer and local policies and procedures consistently.
• Develop and implement strategies, standards, tools, and best practices in Operational Quality to effectively engage partners, donors, and governments.
• Ensure timely communication with Heifer HQ stakeholders and assigned country program teams, meeting deadlines.
• Ensure assigned country programs conduct an annual review of goods and service providers to ensure cost-effective decision-making.
• Ensure each assigned country maintains compliance with country-level legal requirements for Heifer’s operations.
• Ensure close coordination with other relevant global, regional, and in-country initiatives.
• Provide support to all assigned country offices in developing annual budgets and work plans aligned with project documents and donor contracts.
• Support assigned country program teams in planning and undertaking corrective management actions based on budget monitoring reports.

B. Program Excellence (20%)
• Ensure assigned country program semester reforecasts are completed based on accomplished and planned activities.
• Support assigned country programs in maintaining and sharing knowledge management resources with stakeholders.
• Develop and implement strategies, standards, tools, and best practices in Operational Quality to engage stakeholders effectively.
• Develop strategies and promote innovations to improve the effectiveness of assigned country programs.
• Provide strategic planning advice to assigned country program teams on best practices, standards, partnership principles, tools, and MEL to ensure high-quality impact.
• Monitor and provide feedback on Operational Quality.
• Ensure quarterly budget monitoring and monthly variance analysis for assigned country programs, with reports prepared ahead of meetings and deadlines.
• Work with assigned country program signature program leadership to ensure quality delivery of Heifer’s model.
• Support the development of 5P activities and effective monitoring of the same.
• Review and provide feedback on regular quarterly, semi-annual, and annual reports from assigned country programs to ensure compliance with quality reporting standards and deadlines.
• Provide leadership in assigned country program audits and reviews.
• Support country-level adaptation and changes to operating and program models that drive excellence.
• Support performance review and ranking systems and processes in countries.
• Manage and direct country program progress reporting for assigned country programs to ensure high-quality reports are completed, reviewed, and submitted within Heifer and funder deadlines.

C. Strategic Partnership Development and Engagement (20%)
• Ensure compliance with Heifer and donor program and project guidelines, including transparency, policy compliance, and accountability to donors and external stakeholders.
• Support the effective management of new partnerships and the nurturing of existing ones in assigned country programs.
• Provide strategic support in the development and adoption of standardized approaches, practices, tools, and measurements in partnership and capacity strengthening.
• In collaboration with regional and country business development leadership, identify and support the creation of strong interorganizational networks and efforts to strengthen the capacities of local partners for program portfolio growth and fundraising.
• Represent Heifer Africa in external professional forums and donor agencies/partners in support of resource acquisition and capacity building.

D. Operational Excellence and Leadership (25%)
• Ensure organizational project start-up and close-out processes are followed.
• Support all assigned country offices in developing annual budgets and work plans aligned with project documents and donor contracts.
• Ensure quarterly budget monitoring and monthly variance analysis for assigned country program teams, with reports prepared ahead of meetings and deadlines.
• Support assigned country program teams in planning and undertaking corrective management actions based on budget monitoring reports.
• Review donor reports from Country Programs to ensure compliance with quality and timeline requirements.
• Support the development of the countries’ program framework for assigned country programs.
• Inspire and rally country program teams through shared leadership, participatory decision-making, commitment to accountability, and Heifer’s Cornerstones.
• Build capacity and support country teams in establishing operational systems and structures for efficiency and effectiveness.
• Provide backstopping support to country offices in key areas, such as project start-ups, recruitments, onboarding, and transitional processes.

E. Other Duties (5%)
• Perform other job-related duties as assigned.

Minimum Requirements
• Master’s Degree from a recognized university or equivalent in Social Sciences or Business Administration.
• 10 - 15 years of relevant experience, with at least five (5) years in a supervisory capacity.
• Ability to manage large, complex programs in market systems and value chain development.
• Experience working with governments, private sector, and local institutions.

Most Critical Proficiencies
• Strong understanding of annual work planning and budgeting across complex programs.
• Ability to use monitoring and evaluation data to ensure program targets are met.
• Knowledge and sensitivity to issues related to poverty, hunger, and the environment.
• Experience managing teams and resolving conflicts among diverse stakeholders.
• Excellent organizational skills.
• Experience working with various commodities and value chains.
• Strong communication skills within matrix reporting structures.
• Ability to scale projects with a high degree of impact permanence.
• Knowledge of development issues, trends, challenges, and opportunities in community development.
• Demonstrated expertise in strategic planning processes.
• Creativity, systematic thinking, and ability to integrate innovative solutions.
• Excellent interpersonal and communication skills to work cooperatively, tactfully, and diplomatically with culturally diverse groups.
• Experience in grant acquisition and management.

Essential Job Functions and Physical Demands
• Excellent interpersonal skills with the ability to work cooperatively, tactfully and diplomatically with a culturally diverse group of people.
• Ability to maintain close relationships and work with team members from a distance and with limited opportunity for personal interaction.
• Willingness to assign and review the work of direct reports, including direct reports in supervisory roles.
• Ability to work in a flexible office environment, sitting and focusing for extended periods of time, as well as to efficiently perform tasks on the road and/or in remote conditions with limited resources.
• Ability to work under pressure, perform multiple tasks and manage consistently competing priorities.
• Excellent leadership qualities and communication skills with the ability to relate to individuals diplomatically and tactfully.
• Willingness and ability to travel extensively as needed, both locally and internationally.

Key Behavioural Competencies
• Accountability
• Professional Excellence
• Humility
• Customer Orientation
• Empathy
• Innovation



Work Hours: 8

Experience in Months: 120

Level of Education: Postgraduate Degree

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