Claims Assistant (General Insurance) job at Britam
Posted by: ugashare-Volunteer
Posted date: 2025-Feb-01
Location: Kampala
Vacancy title: Claims Assistant (General Insurance) [ Type: FULL TIME , Industry: Insurance , Category: Accounting & Finance ] Jobs at: Britam Deadline of this Job: Friday, February 21 2025 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Friday, January 31 2025, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Britam Britam jobs in Uganda
JOB DETAILS: Job Purpose: Claims Processing • Receive, register, and acknowledge claims from clients and intermediaries. • Verify submitted claims documents for completeness and accuracy. • Capture claims details into the claims management system promptly. Claims Assessment and Documentation • Assist in assessing the validity of claims by cross-referencing policy terms and conditions. • Ensure all supporting documents such as police reports, medical reports, or repair estimates are collected and recorded. • Liaise with service providers (e.g., garages, hospitals) to verify claims information and costs. • Carry out a thorough claims review process to ensure our reserves are up to date • Maintain low loss ratios through thorough negotiations and assessments Claims Settlement • Follow up on claims approvals and payments within the stipulated timelines. • Assist in resolving discrepancies or issues arising from claims processing. • Prepare claims payment requests and ensure accurate records of payments made. Customer Service • Communicate with claimants and brokers to provide updates on the status of claims. • Address and escalate client complaints or queries in a timely manner. • Provide guidance to clients on claims submission requirements and procedures. Compliance and Reporting • Maintain proper filing of claims records for reference and audit purposes. • Ensure all claims are processed in compliance with company policies, insurance regulations, and service-level agreements. • Generate and submit periodic claims reports to the Claims Officer. Collaboration and Teamwork • Coordinate with underwriting, risk assessment, and legal teams on claims-related matters. • Work closely with external assessors, surveyors, and investigators to facilitate claims processing. • Support other team members during high workloads or tight deadlines. Risk and Fraud Management • Highlight suspicious or fraudulent claims to the Claims Officer for investigation. • Assist in implementing controls to mitigate claims fraud risks. Reinsurance Claims Recoveries and Third-Party recoveries • Communicate with reinsurers to notify them of claims and initiate the recovery process. • Provide documentation for all reinsurance related claims to the reinsurers • Follow up on reinsurance debt to monitor the status of reinsurance claims • Provide regular updates and reports on recovery status, including any delays • Work closely with claims, underwriting, finance and legal departments to ensure smooth reinsurance and third-party recovery process • Ensure all documents and files related to third party recoveries are up to date with regular reporting. Continuous Improvement • Contribute to process improvements to enhance efficiency and customer satisfaction in claims handling. • Stay updated on industry trends, regulatory changes, and claims management best practices. Key Performance Measures: • Loss ratio • Timely collected Reinsurance recoveries • Superior customer experience • Claims Turnaround Time 100% fraud lockout Knowledge, experience and qualifications required Knowledge & Skills: • Understanding of insurance principles, claims handling processes, and policy terms. • Familiarity with Uganda’s insurance regulatory framework and industry best practices. • Strong analytical and problem-solving skills to assess and validate claims. • Attention to detail and accuracy in reviewing claim documentation and processing payments. • Proficiency in Microsoft Office applications (Word, Excel, Outlook) and claims management systems. • Strong communication and interpersonal skills for engaging with clients, brokers, service providers, and internal teams. • Ability to work under pressure, meet deadlines, and manage multiple claims simultaneously. • Customer service orientation with a focus on delivering excellent client experiences. Experience: • 1–2 years of experience in claims processing, underwriting, or a related role in the insurance industry. • Experience handling general insurance claims is an added advantage. • Previous experience working with brokers, loss adjusters, or service providers is beneficial. Qualifications: • A bachelor’s degree in Insurance, Business Administration, Actuarial Science, Law, or a related field. • Professional certification in Insurance (Certificate or Diploma) is an added advantage. Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree Job application procedure
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