|
Manager Back – office Operations & Schemes Management Jobs – Interswitch
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-05
Location: ampala, Uganda
Job Title:      Manager Back – office Operations & Schemes Management Organisation: Interswitch Duty Station: Kampala, Uganda  About the Company: Interswitch is a leading African integrated payments and digital commerce platform company headquartered in Lagos. Founded in 2002 in Nigeria, as a transaction switching and processing company with national focus, Interswitch progressively evolved to incorporate consumer financial services with the successive launches of Quickteller, a retail payments ecosystem linking merchants and billers with consumers, as well as Verve, a homegrown, EMV-certified payments card scheme. Job Summary:   To uphold and maximize Interswitch back-office processes and procedures while meeting customer expectations in terms of cost-effectiveness and operational efficiency. Key Duties and Responsibilities: - Oversee the daily operations of the back office, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.
- Formulate strategic, operational objectives, manage budget and forecasts.
- Develop and implement operational policies, procedures, and workflows to ensure smooth and efficient processes.
- Continuously evaluate and enhance operational processes to optimize efficiency and reduce errors.
- Ensure compliance with relevant regulatory requirements, industry standards, and internal policies.
- Identify operational risks and implement appropriate controls and mitigation strategies to minimize potential risks.
- Continuously evaluate existing processes and identify and implement opportunities for automation, standardization, and streamlining of workflows.
- Monitors and maintains best practice service standards for all arms of operations.
- Develops service standards with appropriate processes and procedures to ensure standards are met.
- Review tests on new products and change requests affecting Schemes Operations before they are implemented on the live system.
- Supervises new, updates and upgrades done to processes and their resulting documentation.
- Ensures all security standards are adhered to in the Scheme Management Units
- Continuous improvement in operational service delivery
- Examine financial data and use it to improve profitability.
- Collaborate with internal stakeholders, including technology teams, customer support, finance, and compliance, to address operational issues, resolve escalations, and improve processes.
- Find ways to increase quality of customer experience by implementing best practices across all levels.
- Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to ensure their professional growth and high performance
Qualifications, Skills and Experience:
Behavioural Competencies & Skills - Leadership skills
- Operational efficiency & management
- Emotional Intelligence
- Communication & Interpersonal skills
- Analytical and problem-solving skills
- Stakeholder Management
- Operational Risk Management
Education - Minimum Qualification: University Degree in Business Related course
- ITIL foundation
- Data Analytics
- Certifications (if relevant): Six Sigma certification
Experience: - At least 5 years of experience in back-office operations in a financial institution.
- Managerial Experience
- At least 2 years’ experience in a supervisory/ managerial role in handling back-office operations or schemes management
- At least 2 years in digital payments
How to Apply: All candidates should send their applications with updated CVs via Email to: hr.ug interswitchgroup.com Deadline: 19th December 2024 For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Senior Accountant Organisation: Uganda Technology and Management University (UTAMU)… Job Title:  Procurement Officer Organisation: Bixal Duty Station:  Kampala, Uganda About… Job Title: LINK Pathway Lead – Seas of Change project… Job Title:  Sales Officer (Fresh Graduate Jobs) Organisation: Pahappa Limited… Job Title:  Payment Specialist Organisation: Mogo Uganda Duty Station: Kampala,… Job Title:  Procurement Assistant (Fresher USAID Project Jobs) Organisation: Bixal Duty…
|