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Passenger Check-in Agent (Fresher Customer Service Jobs) – Uganda Airlines
Posted by: ugashare-Volunteer
Posted date: 2024-Oct-24
Location: ntebbe, Uganda
Job Title: Â Passenger Check-in Agent (Fresher Customer Service Jobs) Organisation: Uganda Airlines Duty Station: Entebbe, Uganda About the Company: Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019. Key Duties and Responsibilities: - Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Responsible for sending passenger service messages to next station.
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. catering, Airside etc.)
- Ensure all ancillary revenue is fully collected and accounted for as per provided system.
- Responsible for sending all departure and arrival flight movement messages.
- Take care of transit passengers and provide adequate information.
- Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc
Qualifications, Skills and Experience:
- University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling.
- At least 6 months – 1 years’ experience in an Airline.
- Good working knowledge of statutory and procedural obligations of the business including safety and security issues
Key Competencies: - Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Self-Âmotivated
- Honesty and integrity is key
How to Apply: All suitably qualified and interested candidates who wish to join Uganda Airlines should apply online at the link below Click Here  Deadline: 7th November 2024 by 17:00Hrs For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Lead Customer Service Management Organisation: YOYA Technologies Duty… Job Title:  Internal Auditor Organisation: AAR Health Services (U) Ltd Duty… Job Title:  Non-Life Technical Officer Organisation: Uganda Insurers Association (UIA) Duty… Job Title:  Head of Sales, Agency and Branches Organisation: ICEA Lion… Job Title:  Project Management Specialist (Budget)  Organisation: United States US… Job Title:  Transport Officer – Admin Organisation: TotalEnergies EP Uganda…
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