PAID INTERNSHIP IN CREDIT OFFICER ROLE. Jobs In Uganda
Posted by: ugashare-Volunteer
Posted date: 2025-Mar-06
Location: Kampala
Job Summary SimplePay Capital is seeking motivated and goal-oriented individuals to join our team as Interns in the following roles: Collections Officers and Loans Officers. In these positions, you will play a key role in managing and expanding the loan portfolio, delivering excellent customer service, and ensuring customer retention in line with company standards. - Minimum Qualification : Bachelors
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements company: Simple pay Job Description SimplePay Capital is seeking motivated and goal-oriented individuals to join our team as Interns in the following roles: Collections Officers and Loans Officers. In these positions, you will play a key role in managing and expanding the loan portfolio, delivering excellent customer service, and ensuring customer retention in line with company standards.
Collections Officer Responsibilities Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full. - Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults. - Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive. - Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss. - Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management. - KYC & Due Diligence: Ensure clients undergoing collections are thoroughly vetted and their information is up-to-date. - Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management. - Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.
Loans Officer Responsibilities - Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets. - Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards. - Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions. - Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations. - KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements. - Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process. -Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports. - Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts. - Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.
Overall Shared Responsibilities - Teamwork & Collaboration: Work closely with the Branch Manager and team members to ensure smooth loan management and collection processes. - Market Intelligence: Provide valuable insights into customer behavior, market trends, and potential risks to inform business strategy and decision-making. - Compliance: Adhere to all company policies, regulatory requirements, and ethical standards in loan processing and collections. Performance Metrics: Meet and exceed targets for loan disbursement, collections, and customer satisfaction.
Qualifications & Skills - A Bachelor’s degree or relevant certification in business, finance, or a related field. - Strong computer literacy and fluency in English (both written and verbal). - MUST BE Flexible to relocate as required. - Strong attention to detail and a target-driven approach. - Self-motivated, proactive, and able to work effectively both independently and in a team environment. LocationsMukono, Mbale, Kasese, Fort Portal, Mityana, Ishaka, Kabale, Nabingo, Jinja, Busia, Masaka, Kyotera, Mbarara, Kireka, Kajjansi, Mubende, Far West, and Far East. If you are a driven individual with a passion for finance and customer service, we encourage you to apply and become part of our dynamic team at SimplePay Capital! How to Apply: CLICK HERE TO APPLY
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