Operations Supervisor job at Nellions Moving & Relocations Ltd

Nellions Moving & Relocations Ltd is a leading moving and relocation company operating across Kenya and Uganda. We are looking for a hands-on Operations Supervisor to plan, coordinate and supervise our moving and storage operations, ensuring every job is delivered safely, on time and to the Nellions standard.

What You’ll Do

Operations Planning and Execution

• Plan, schedule and supervise daily moving and storage operations.
• Allocate crews, vehicles, equipment and packing materials efficiently.
• Oversee packing, loading, transportation, unloading and set-up.
• Monitor live jobs, resolve issues and ensure timely completion.
• Coordinate high-value and time-sensitive moves with the Operations Manager.

Storage Operations

• Supervise receiving, storage, inventory control, security and dispatch of goods.
• Maintain accurate inventory records and strict warehouse discipline.
• Coordinate storage inspections, client visits and release of goods.

Cross-Department Coordination

• Translate sales surveys and client requirements into clear job instructions.
• Work with Sales, Client Service and Finance for smooth handovers.
• Identify operational risks early and escalate to prevent service Tailures.

Documentation and Reporting

• Ensure accurate job documentation, delivery notes and records.
• Track and report daily operational KPls, incidents and trends.
• Recommend improvements to SOPs and work processes.

People Leadership

• Lead, supervise and motivate drivers, movers and operations staff.
• Ensure adequate staffing and effective deployment of labour.
• Enforce discipline, professionalism and customer-focused behaviour.
• Coach and train crews and support KPI-based performance evaluations.

Quality, Safety and Compliance

• Enforce safety standards, SOPs and company policies on every job.
• Ensure proper handling of high-value, fragile and sensitive items.
• Investigate damages, losses, accidents and complaints, and recommend corrective actions.

Fleet and Resource Control

• Monitor fuel, overtime and equipment use, and flag cost overruns.
• Coordinate vehicle maintenance schedules and breakdown recovery.

What We’re Looking For

• Diploma or degree in Logistics, Supply Chain, Business or a related field.
• At least 3 years’ operational experience in a labour-intensive industry, including 2 years as a supervisor.
• Hands-on problem solver who thrives in a fast-paced, field-based environment.
• Valid driving licence.
• Strong leadership of field crews and warehouse teams.
• Proactive, self-driven and results-driven, with strong business acumen.
• Excellent communication and interpersonal skills.
• Strong planning and organisational skills.
• Analytical and attentive to detail.
• Ability to remain objective in resolving conflicts.
• Willing to work early mornings, weekends and out-of-town jobs.

• Plan, schedule and supervise daily moving and storage operations.
• Allocate crews, vehicles, equipment and packing materials efficiently.
• Oversee packing, loading, transportation, unloading and set-up.
• Monitor live jobs, resolve issues and ensure timely completion.
• Coordinate high-value and time-sensitive moves with the Operations Manager.
• Supervise receiving, storage, inventory control, security and dispatch of goods.
• Maintain accurate inventory records and strict warehouse discipline.
• Coordinate storage inspections, client visits and release of goods.
• Translate sales surveys and client requirements into clear job instructions.
• Work with Sales, Client Service and Finance for smooth handovers.
• Identify operational risks early and escalate to prevent service Tailures.
• Ensure accurate job documentation, delivery notes and records.
• Track and report daily operational KPls, incidents and trends.
• Recommend improvements to SOPs and work processes.
• Lead, supervise and motivate drivers, movers and operations staff.
• Ensure adequate staffing and effective deployment of labour.
• Enforce discipline, professionalism and customer-focused behaviour.
• Coach and train crews and support KPI-based performance evaluations.
• Enforce safety standards, SOPs and company policies on every job.
• Ensure proper handling of high-value, fragile and sensitive items.
• Investigate damages, losses, accidents and complaints, and recommend corrective actions.
• Monitor fuel, overtime and equipment use, and flag cost overruns.
• Coordinate vehicle maintenance schedules and breakdown recovery.

• Hands-on problem solving
• Leadership of field crews and warehouse teams
• Business acumen
• Communication and interpersonal skills
• Planning and organisational skills
• Analytical skills and attention to detail
• Conflict resolution
• Customer-focused behaviour
• Ability to work in a fast-paced, field-based environment

• Diploma or degree in Logistics, Supply Chain, Business or a related field.
• At least 3 years’ operational experience in a labour-intensive industry, including 2 years as a supervisor.
• Valid driving licence.
• Willing to work early mornings, weekends and out-of-town jobs.