Operations Supervisor/Declarant job at DB Schenker
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-02
Location: Kampala
Vacancy title: Operations Supervisor/Declarant [ Type: FULL TIME , Industry: Consulting , Category: Management ] Jobs at: DB Schenker
Deadline of this Job: Thursday, June 20 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Sunday, June 02 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about DB Schenker DB Schenker jobs in Uganda
JOB DETAILS: Introduction At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Responsibilities • Manage accurate and timely movement of cargo to- and from specific locations within the service standards agreed with the Customer • Manage Vendor facing communication and shipment related internal • communication between DBSchenker stakeholders • Manage Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders • Supervise the execution of country specific customs clearance processes • maximizes shipment profitability, and decreases operating expenses • Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided • Procure multimodal FCL, LCL pre/on-carriage services by truck, rail or barge • Create solutions- and pricing for FCL, LCL ocean freight services for Sales Teams. • Responsible for selecting the most optimal service (cost, lead times, reliability…). • Proactively manage performance of Vendors through setting and monitoring of transparent, uniform KPIs. • Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures. • Manage Customers profitability and initiate corrective actions if required (timeliness &completeness). • Manage workload of team and ensure optimum productivity. • Act as escalation point and resolve cross team conflicts. • Escalate unresolved issues to next management level. • Ensure operations is executed efficiently and with high quality. • Ensure land and ocean carrier utilization as per trade management carrier guidelines. • Ensure CFS, gateway and co-loader utilization as per LCL management guidelines. • Create and maintain a limited pool of providers ("Vendor Portfolio"). • Review actual customer volumes versus awarded volume (including pricing) and adherence to carrier guidelines. • Ensure high level of documentation quality and corresponding KPIs • Review and sign-off shipping documentation (e.g., SCHENKER ocean Bill of Lading). • Ensure accurate cost and revenue reserves are in place. • Ensure all activities in TMS (TANGO) are completed on time. • Ensure compliance with Customer specific KPI's - as applicable. • Ensure all operational SOPs are properly followed. • Ensure all operational KPI's are achieved. • Monitor overall credit performance. • Manage customer profitability and branch P/L. • Ensure month end closing is timely and properly executed. • Ensure new customers are properly onboarded. • Ensure incoming vendors and network partners invoices are posted • in a timely manner against existing cost accruals in TMS (TANGO). • Ensure month-end closing activities and reporting are performed as per Operational Accounting SOP. • All entries captured right with zero errors. • Ensure that all exemptions are dealt with timely. • Coordinate all aspects of shipments from file opening to closing. • liaising with all stake holders to ensure above average customer experience. • Generate daily status reports for all shipments and inform customers accordingly. • Handle all exceptions and contingencies. • always keeping the customer in mind. • Manage individual & team performances and balance workload. • This includes but is not limited to, annual staff goal setting and annual staff performance appraisal. • Responsible for branch P/L. • Responsible for implementing new processes, standards, guidelines when required. • Responsible for operational productivity, Perspex cost and cost per unit reduction. • Responsible for operational quality and corresponding KPI. • Responsible for selection of service providers based on portfolio, cost and service quality. • Conduct regular and documented performance reviews with • Vendors including actionable continuous improvement measures. • Manage and resolve invoicing disputes and claims with Vendors. • Manage and resolve Customers disputes and claims. • Establish regular communication with Regional Trade Management regarding Carrier selection. • Responsible for continuous improvement (digitalization) and the implementation of global processes. • Ensure that digital channels are Schenker Kenya Limited, People and Organization used when communicating with vendors (eBooking, eshipping instructions …). • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker. • Support a positive, attractive working atmosphere and office environment. • Escalate service/ technical issues as needed. • Explore upsell opportunities with customers. • Any other duties within the scope of your job that may be assigned to you from time to time. Qualifications • Diploma in Clearing & Forwarding • Ability to lead and manage teams • Ability to multi-task • Effective communication skills and professional communication etiquette • Fluency in written and spoken English • Fluency in written and spoken [local] language • Perform well under pressure • Strong computer (Windows PC) skills • Typing skills (at least 30 words per minute) • Decision-making and problem-solving skills • Ability to prioritize and manage time • Attention to detail and accuracy • Organizational skills • Must work well within a team • Ability to lead vendor process reviews and QBRs Experience: • Up to date training on relevant customs systems and procedures • Comprehensive knowledge of the clearing and forwarding • industry, Incoterms, customs and government agencies • requirements • ASYCUDA training • Familiar with continuous improvement methodology • Experience min 7 years with at least 2 years supervisory role. Performance Indicators: • DQ -100% in import and export events • 100% equipment (Containers) return • 100% Adherence to procedures • Import/transit clearing - 7 days • Export processing – no missed sailing, no truck detention • 0% delays and losses
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Associate Degree Job application procedure
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