Operations Officer job at Tradesmart Supplies Limited
Posted by: great-volunteer
Posted date: 2026-Jul-05
Location: Muyenga, Kampala, Kampala
Operations Officer 2026-07-04T23:27:16+00:00 Tradesmart Supplies Limited https://cdn.ugashare.com/jsjobsdata/data/employer/comp_12781/logo/trade%20smar.jpg https://tradesmartzm.com/ FULL_TIME Muyenga, Kampala Kampala 00256 Uganda Trade Business Operations, Transportation & Logistics, Admin & Office 2026-07-10T17:00:00+00:00 8 Join Tradesmart Supplies Limited as an Operations Officer and play a key role in processing FERI/COD applications, verifying shipping documentation, maintaining accurate records, and delivering exceptional customer service. - Process all FERI/COD applications accurately and within prescribed turnaround times (Min: 5 to 10minutes).
- Verify, review, and validate all shipping and supporting documentation received from clients before processing.
- Ensure that all mandatory documentation is complete, accurate, and compliant with OGEFREM standard and client requirements.
- Respond promptly and professionally to client enquiries via email and telephone/ WhatsApp.
- Maintain accurate and up-to-date records of all applications, correspondence, and operational activities.
- Monitor application progress and proactively follow up on pending documentation to avoid delays.
- Ensure confidentiality and secure handling of all client information and documentation.
- Ensure compliance with company policies, operational procedures, and service level agreements (SLAs).
- Collaborate effectively with colleagues to ensure smooth workflow and excellent customer service.
- Maintain a high level of professionalism and accuracy under pressure while managing multiple client applications simultaneously.
- Perform general administrative duties related to operational activities.
- Undertake any other duties assigned by management that are consistent with the scope of the position.
- Excellent written and verbal communication, interpersonal, and customer service skills
- Strong attention to detail, analytical thinking, problem-solving, and time management abilities.
- Ability to prioritize tasks, meet deadlines, and work independently or collaboratively within a team.
- High level of professionalism, integrity, accountability, and confidentiality.
- Proficiency in interpreting shipping and commercial documentation, with the adaptability to thrive in a fast-paced operational environment.
- A Bachelor's Degree in Logistics, Supply Chain Management, Shipping, Freight Forwarding, Business Administration, or a related field.
- 2 to 3 years relevant experience with sound understanding of logistics, import/export documentation, shipping processes, and freight forwarding operations.
- Knowledge of FERI/COD documentation and application processes will be a distinct advantage.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with accurate typing abilities.
- Experience working with document management systems or operational databases will be advantageous.
JOB-6a4996d42eca2 Vacancy title: Operations Officer Jobs at: Tradesmart Supplies Limited Deadline of this Job: Friday, July 10 2026 Duty Station: Muyenga, Kampala | Kampala Summary Date Posted: Saturday, July 4 2026, Base Salary: Not Disclosed JOB DETAILS:
Join Tradesmart Supplies Limited as an Operations Officer and play a key role in processing FERI/COD applications, verifying shipping documentation, maintaining accurate records, and delivering exceptional customer service. Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Visit to apply https://tradesmartzm.com/careers/
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