Operations Officer job at Tradesmart Supplies Limited

Join Tradesmart Supplies Limited as an Operations Officer and play a key role in processing FERI/COD applications, verifying shipping documentation, maintaining accurate records, and delivering exceptional customer service.

• Process all FERI/COD applications accurately and within prescribed turnaround times (Min: 5 to 10minutes).
• Verify, review, and validate all shipping and supporting documentation received from clients before processing.
• Ensure that all mandatory documentation is complete, accurate, and compliant with OGEFREM standard and client requirements.
• Respond promptly and professionally to client enquiries via email and telephone/ WhatsApp.
• Maintain accurate and up-to-date records of all applications, correspondence, and operational activities.
• Monitor application progress and proactively follow up on pending documentation to avoid delays.
• Ensure confidentiality and secure handling of all client information and documentation.
• Ensure compliance with company policies, operational procedures, and service level agreements (SLAs).
• Collaborate effectively with colleagues to ensure smooth workflow and excellent customer service.
• Maintain a high level of professionalism and accuracy under pressure while managing multiple client applications simultaneously.
• Perform general administrative duties related to operational activities.
• Undertake any other duties assigned by management that are consistent with the scope of the position.

• Excellent written and verbal communication, interpersonal, and customer service skills
• Strong attention to detail, analytical thinking, problem-solving, and time management abilities.
• Ability to prioritize tasks, meet deadlines, and work independently or collaboratively within a team.
• High level of professionalism, integrity, accountability, and confidentiality.
• Proficiency in interpreting shipping and commercial documentation, with the adaptability to thrive in a fast-paced operational environment.

• A Bachelor's Degree in Logistics, Supply Chain Management, Shipping, Freight Forwarding, Business Administration, or a related field.
• 2 to 3 years relevant experience with sound understanding of logistics, import/export documentation, shipping processes, and freight forwarding operations.
• Knowledge of FERI/COD documentation and application processes will be a distinct advantage.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with accurate typing abilities.
• Experience working with document management systems or operational databases will be advantageous.