Operations Officer job at Ecobank
Posted by: great-volunteer
Posted date: 2026-Mar-28
Location: Uganda, Kampala
Operations Officer 2026-03-27T20:57:54+00:00 Ecobank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11951/logo/ECO.jpeg https://www.ecobank.com/ug/personal-banking/countries FULL_TIME Uganda Kampala 00256 Uganda Banking Accounting & Finance, Business Operations, Customer Service, Admin & Office 2026-04-05T17:00:00+00:00 8 KEY RESPONSIBILITIES . Business and Financial performance - Ensure accurate and timely processing of all customersâ transactions to minimize operational losses and protect the financial integrity of the business.
- Ensuring all fees and commissions are taken to avoid revenue leakage
- Identify operational inefficiencies and support cost-saving and process improvement initiatives
2. Customer Excellence - Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
- Achieve 100% resolution of complaints in line with SLA
- Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
3. Process, control and operational performance. - Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
- Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
- Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
4. Strategic initiatives - Ensure that all incidents are logged into the bankâs incident tracking tool for resolution.
- Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
- Support automation and digitization initiatives to improve operational efficiency and accuracy.
5.People - Ensure adherence to all bank SLAs, Policies and Processes
- Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
- Complete all mandatory training programs
- Collaborate effectively with team members and stakeholders to achieve departmental objectives
Experience & Qualifications Bachelorâs Degree or its equivalent At least 2 yearsâ experience in a bank or financial services Skills, Capabilities & Personal attributes - Practical experience in the use of Microsoft Office applications.
- High accuracy and efficiency
- Good understanding of banking operations
- Strong control and compliance awareness
- Effective communication and teamwork
- Ability to work under pressure and meet deadlines
- Ensure accurate and timely processing of all customersâ transactions to minimize operational losses and protect the financial integrity of the business.
- Ensuring all fees and commissions are taken to avoid revenue leakage
- Identify operational inefficiencies and support cost-saving and process improvement initiatives
- Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
- Achieve 100% resolution of complaints in line with SLA
- Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
- Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
- Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
- Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
- Ensure that all incidents are logged into the bankâs incident tracking tool for resolution.
- Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
- Support automation and digitization initiatives to improve operational efficiency and accuracy.
- Ensure adherence to all bank SLAs, Policies and Processes
- Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
- Complete all mandatory training programs
- Collaborate effectively with team members and stakeholders to achieve departmental objectives
- Practical experience in the use of Microsoft Office applications.
- High accuracy and efficiency
- Good understanding of banking operations
- Strong control and compliance awareness
- Effective communication and teamwork
- Ability to work under pressure and meet deadlines
- Bachelorâs Degree or its equivalent
- At least 2 yearsâ experience in a bank or financial services
JOB-69c6ef52ec32e Vacancy title: Operations Officer Jobs at: Ecobank Deadline of this Job: Sunday, April 5 2026 Duty Station: Uganda | Kampala Summary Date Posted: Friday, March 27 2026, Base Salary: Not Disclosed JOB DETAILS:
KEY RESPONSIBILITIES . Business and Financial performance - Ensure accurate and timely processing of all customersâ transactions to minimize operational losses and protect the financial integrity of the business.
- Ensuring all fees and commissions are taken to avoid revenue leakage
- Identify operational inefficiencies and support cost-saving and process improvement initiatives
2. Customer Excellence - Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
- Achieve 100% resolution of complaints in line with SLA
- Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
3. Process, control and operational performance. - Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
- Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
- Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
4. Strategic initiatives - Ensure that all incidents are logged into the bankâs incident tracking tool for resolution.
- Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
- Support automation and digitization initiatives to improve operational efficiency and accuracy.
5.People - Ensure adherence to all bank SLAs, Policies and Processes
- Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
- Complete all mandatory training programs
- Collaborate effectively with team members and stakeholders to achieve departmental objectives
Experience & Qualifications Bachelorâs Degree or its equivalent At least 2 yearsâ experience in a bank or financial services Skills, Capabilities & Personal attributes - Practical experience in the use of Microsoft Office applications.
- High accuracy and efficiency
- Good understanding of banking operations
- Strong control and compliance awareness
- Effective communication and teamwork
- Ability to work under pressure and meet deadlines
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Application Link:Click Here to Apply Now
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