|
Operations Manager job at Nican Resort
Posted by: great-volunteer
Posted date: 2026-Aug-21
Location: Kampala
Operations Manager 2026-08-21T08:00:15+00:00 Nican Resort https://cdn.ugashare.com/jsjobsdata/data/employer/comp_12621/logo/Nican%20Resort.png https://nicanresort.com/about/ FULL_TIME Kampala Kampala 00256 Uganda Hospitality, and Tourism Management, Advertising & Marketing, Restaurant & Hospitality, Business Operations, Cleaning & Facilities 2026-08-29T17:00:00+00:00 8 Operations Manager Job Purpose To oversee the day-to-day operations of the hotel, ensuring efficient service delivery, excellent guest experiences, effective staff performance and achievement of operational and financial objectives. Key Duties and Responsibilities The Operations Manager will: - Oversee the daily operations of all hotel departments.
- Ensure consistent delivery of high-quality guest services.
- Coordinate the activities of front office, housekeeping, food and beverage, maintenance and other operational departments.
- Develop and implement operational procedures and service standards.
- Monitor departmental performance against agreed targets and standards.
- Supervise department heads and provide guidance, coaching and performance feedback.
- Ensure adequate staffing and effective deployment of employees.
- Monitor guest satisfaction and respond to complaints or service concerns.
- Ensure customer feedback is properly recorded and addressed.
- Conduct regular operational inspections to maintain quality standards.
- Monitor hotel occupancy, room readiness, service efficiency and other key operational indicators.
- Work closely with Finance to monitor revenue, costs, budgets and operational expenditure.
- Support revenue-generating initiatives and identify opportunities to improve profitability.
- Ensure effective stock control and minimise wastage.
- Coordinate with the maintenance team to ensure facilities, equipment and utilities remain operational.
- Ensure compliance with health, safety, hygiene, security and applicable hospitality regulations.
- Develop and implement emergency-response and business-continuity procedures.
- Support recruitment, induction, training and development of hotel staff.
- Promote teamwork, discipline and a positive workplace culture.
- Prepare regular operational reports for senior management.
- Represent the hotel professionally when dealing with suppliers, clients, partners and other stakeholders.
- Identify operational risks and recommend appropriate corrective measures.
- Support strategic planning and implementation of hotel growth initiatives.
- Perform any other duties assigned by the General Manager.
Qualifications and Experience - Bachelor's degree in Hotel Management, Hospitality Management, Business Administration or a related field.
- Professional qualification in hospitality management is an advantage.
- Relevant experience in hotel/hospitality operations, including experience in a supervisory or management position.
- Experience managing multiple hotel departments is highly desirable.
Key Competencies - Strong hotel operations management skills.
- Excellent leadership and people-management abilities.
- Strong customer-service orientation.
- Good financial and commercial awareness.
- Excellent communication and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure.
- Excellent organisational and time-management skills.
- High level of professionalism, integrity and accountability.
- Proficiency in relevant hotel management systems is an advantage.
 JOB-6a88058fbecee Vacancy title:
Operations Manager Jobs at:
Nican Resort Deadline of this Job:
Saturday, August 29 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Friday, August 21 2026, Base Salary: Not Disclosed JOB DETAILS:
Operations Manager Job Purpose To oversee the day-to-day operations of the hotel, ensuring efficient service delivery, excellent guest experiences, effective staff performance and achievement of operational and financial objectives. Key Duties and Responsibilities The Operations Manager will: - Oversee the daily operations of all hotel departments.
- Ensure consistent delivery of high-quality guest services.
- Coordinate the activities of front office, housekeeping, food and beverage, maintenance and other operational departments.
- Develop and implement operational procedures and service standards.
- Monitor departmental performance against agreed targets and standards.
- Supervise department heads and provide guidance, coaching and performance feedback.
- Ensure adequate staffing and effective deployment of employees.
- Monitor guest satisfaction and respond to complaints or service concerns.
- Ensure customer feedback is properly recorded and addressed.
- Conduct regular operational inspections to maintain quality standards.
- Monitor hotel occupancy, room readiness, service efficiency and other key operational indicators.
- Work closely with Finance to monitor revenue, costs, budgets and operational expenditure.
- Support revenue-generating initiatives and identify opportunities to improve profitability.
- Ensure effective stock control and minimise wastage.
- Coordinate with the maintenance team to ensure facilities, equipment and utilities remain operational.
- Ensure compliance with health, safety, hygiene, security and applicable hospitality regulations.
- Develop and implement emergency-response and business-continuity procedures.
- Support recruitment, induction, training and development of hotel staff.
- Promote teamwork, discipline and a positive workplace culture.
- Prepare regular operational reports for senior management.
- Represent the hotel professionally when dealing with suppliers, clients, partners and other stakeholders.
- Identify operational risks and recommend appropriate corrective measures.
- Support strategic planning and implementation of hotel growth initiatives.
- Perform any other duties assigned by the General Manager.
Qualifications and Experience - Bachelor's degree in Hotel Management, Hospitality Management, Business Administration or a related field.
- Professional qualification in hospitality management is an advantage.
- Relevant experience in hotel/hospitality operations, including experience in a supervisory or management position.
- Experience managing multiple hotel departments is highly desirable.
Key Competencies - Strong hotel operations management skills.
- Excellent leadership and people-management abilities.
- Strong customer-service orientation.
- Good financial and commercial awareness.
- Excellent communication and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure.
- Excellent organisational and time-management skills.
- High level of professionalism, integrity and accountability.
- Proficiency in relevant hotel management systems is an advantage.
 Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? nicanresort.com&form%5Bvalid-to%5D=Saturday,%20August%2029%202026">Click here to submit your application now.
Send your CV and application letter (in one pdf)
|