Operations Manager job at Interactive Communications (IC) Ltd

Lead campaigns. Drive performance. Make an impact.

Interactive Communications (K) Ltd is seeking a dynamic and results-driven Operations Manager to oversee the end-to-end delivery of client campaigns and ensure the smooth, efficient and profitable running of ICL Uganda.

KEY RESPONSIBILITIES

Campaign & Project Delivery

Plan and execute client campaigns, activations, merchandising, sampling and trade marketing across Kampala and up-country. Ensure on-time delivery, budget control and quality standards.

Team Leadership & Field Management

Lead and develop field teams, set targets, monitor performance, manage attendance, payroll inputs and ensure a culture of safety. accountability and professionalism.

Reporting, Data & Performance Tracking

Collect and verify field data, prepare reports, analyse results and maintain dashboards for all active projects.

Client & Stakeholder Management

Be the operational link for clients, distributors and trade partners. Handle queries, escalations and participate in client review meetings.

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor’s degree in Business Administration, Marketing, Project Management, Supply Chain, Communications or a related field (required).

Experience

• Minimum 5 years’ experience in operations or project management, with at least 3 years in a marketing. advertising, BTL, activation, FMCG or trade marketing environment.
• At least 2 years in a supervisory/management role leading large, mobile field teams.
• Proven track record of delivering multi-site campaigns across Uganda within budget and deadline.
• Experience with FMCG brands, distributors and retail/ trade channels (an added advantage).

Be part of a winning team

Great people.

Real opportunities.

Budget, Cost & Financial Control

Prepare and monitor budgets, verify expenses, manage advances and identify cost-saving opportunities while protecting project margins.

Logistics, Procurement & Asset Management

Coordinate procurement, manage vehicles, stock and assets, and work with suppliers and vendors.

Quality Assurance, Compliance & Risk

Develop SOPs, conduct audits and spot checks, ensure regulatory compliance (KCCA, URA, UNBS, NDA, labour laws), enforce health & safety and manage incident reporting.

Process Improvement & Business Growth

Improve systems and tools, introduce digital solutions, support new-business pitches and contribute to strategy and capacity planning.

SKILLS & COMPETENCIES

Technical Skills

• Strong project planning, scheduling and resource allocation skills.
• Advanced Excel (formulas, pivot tables, data cleaning) and PowerPoint; competent in Word, Google Workspace and WhatsApp-based reporting.
• Ability to analyse sales and field data and convert it into clear client-ready reports.
• Sound budgeting, costing and financial control skills.
• Working knowledge of Kampala and up-country markets, outlets, routes and trade structures.

• Plan and execute client campaigns, activations, merchandising, sampling and trade marketing across Kampala and up-country; ensure on-time delivery, budget control and quality standards.
• Lead and develop field teams, set targets, monitor performance, manage attendance and payroll inputs, and ensure a culture of safety, accountability and professionalism.
• Collect and verify field data, prepare reports, analyse results and maintain dashboards for all active projects.
• Be the operational link for clients, distributors and trade partners; handle queries and escalations and participate in client review meetings.
• Prepare and monitor budgets, verify expenses, manage advances and identify cost-saving opportunities while protecting project margins.
• Coordinate procurement, manage vehicles, stock and assets, and work with suppliers and vendors.
• Develop SOPs, conduct audits and spot checks, ensure regulatory compliance, enforce health and safety, and manage incident reporting.
• Improve systems and tools, introduce digital solutions, support new-business pitches and contribute to strategy and capacity planning.

• Strong project planning, scheduling and resource allocation skills.
• Advanced Excel skills, including formulas, pivot tables and data cleaning.
• PowerPoint; competent in Word, Google Workspace and WhatsApp-based reporting.
• Ability to analyse sales and field data and convert it into clear client-ready reports.
• Sound budgeting, costing and financial control skills.
• Working knowledge of Kampala and up-country markets, outlets, routes and trade structures.

• Bachelor’s degree in Business Administration, Marketing, Project Management, Supply Chain, Communications or a related field (required).
• Minimum 5 years’ experience in operations or project management, with at least 3 years in a marketing. advertising, BTL, activation, FMCG or trade marketing environment.
• At least 2 years in a supervisory/management role leading large, mobile field teams.
• Proven track record of delivering multi-site campaigns across Uganda within budget and deadline.
• Experience with FMCG brands, distributors and retail/ trade channels (an added advantage).