Job Title:Â Â Operations Manager
Organisation: C-Care Uganda
Duty Station: Kampala, Uganda
Reports To: General Manager
About the Company:
C-Care IHK formerly International Hospital Kampala (IHK) is a tertiary, multi-specialty hospital that lays its foundation on a ‘Patient first’ ideology. It has been known for delivering leading-edge healthcare to cater for the changing needs of the growing populace and is the epitome of medical innovations and quality healthcare that offers easy connectivity and accessibility to patients from all over the East African region.
Job Summary: Â Â To oversee running of a section and ensure the efficient use of financial/ human resources, equipment and supplies therein. Senior Managers are required to manage the cost, delivery and quality of IMC health care services in their area of operation
Key Duties and Responsibilities:
- Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the IMC facilities.
- Participate in creating and implementing sustainable business opportunities through consumer knowledge and analysis, development of tools for understanding social and economic consumer patterns and how they promote our service provision.
- Oversee and coordinate daily running of the IMC Facilities activities.
- Develop, implement and monitor working systems and protocols for departments under your direct report and how they relate to other departments.
- Act as the hospital and Clinic contact for external clients, deal with queries and facilitate tours of the hospital facilities and services available.
- Ensure that legal status of the IMC facilities is up-to-date and adheres to standards under the Ministry of Health, the Uganda Medical and Dental Practitioners Council and any other governing bodies e.g. the Registration, Insurance, etc.
- Coordinate operations and personnel activities to meet Departmental and IMC objectives related to the provision of services within designated areas.
- Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
- Investigate patient/visitor concerns and implement appropriate courses of action and take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
- Intervene and solve problem for inter-/intra-departmental issues and facilitate interdepartmental communication, negotiation and decision-making.
- Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
- Support clinical, operational and facility services throughout the entire IMC facilities on a 24-hour basis.
- Collaborate with clinical and support staff to foster delivery of quality care
- Attend Code events and participate as needed; provide feedback for staff and complete QA report.
- Coach and mentor staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
- Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
- Act as an Environment Health & Safety (EHS) representative.
- Perform any other duties as may be reasonably required and/or communicated.
Qualifications, Skills and Experience:
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. A Master’s degree is preferred.
Years of Experience.
- A minimum of 6 years’ experience in a similar role with at least 2 years in a managerial role.
Skills required to perform the Job.
- Ability to apply decisive judgment regarding managerial activities
- Strong understanding of healthcare operations.
- Proven leadership and team management skills.
- Strong skills in budgeting, forecasting, and financial reporting.
- Excellent analytical and problem-solving skills, with the ability to handle difficult or urgent situations.
- Future-oriented approach to managing organizational processes proactively and reactively to succeed in achieving objectives effectively.
Women and people with disabilities are encouraged to apply
How to Apply:
All candidates should apply online at the link below.
Click Here
Deadline: 12th February 2025
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