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Posted date: 2020-Jul-28
Location: Outside Uganda
‚ÄĘ Operations Manager will plan, direct, implement and coordinate the operations of the company.
¬∑¬†¬†¬†¬†¬†¬† Manage overall operations of the institution for the effective mobilization and management of Human resources, Finances, Marketing, Promotions, Customer Support and ensure that all operations are organized in a correct, timely and cost effective way in alignment with the overall strategies of the firm.
¬∑¬†¬†¬†¬†¬†¬† Enhance and improve the operational procedures, systems and principles in the areas of information flow and management, business processes and best practices to ensure organizational success.
¬∑¬†¬†¬†¬†¬†¬† Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
¬∑¬†¬†¬†¬†¬†¬† Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; quality and customer-service standards; resolve problems;
¬∑¬†¬†¬†¬†¬†¬† Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
¬∑¬†¬†¬†¬†¬†¬† Work closely with MD for the implementation of policies, procedures and systems and to follow through with implementation in achieving organizational strategic and operational objectives.
¬∑¬†¬†¬†¬†¬†¬† Search and prepare proposals from International, local and Multilateral Institutions.
¬∑¬†¬†¬†¬†¬†¬† Manage projects of Waayeel and those of Waayeel Cleints.
¬∑¬†¬†¬†¬†¬†¬† Prepare and organize training and capacity development projects.
¬∑¬†¬†¬†¬†¬†¬† Perform other consulting services including but not limited to Auditing, Business Plan Preparations, Budgets, ODB, etc.
1.¬†¬†¬†¬† Revenue Growth ‚Äď Actual Vs Target
2.¬†¬†¬†¬† DIFOT ‚Äď Delivery in Full on Time
3.¬†¬†¬†¬† Project Management Schedule Variance ‚Äď Actual Vs Target
4.¬†¬†¬†¬† Customer Satisfaction Score ¬†
5.¬†¬†¬†¬† Staff / Resource Utilization rate
6.¬†¬†¬†¬† Number of Successful Project Proposals.¬† ¬†
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