Operations Associate (Uganda) Jobs – Leta

Job Title:  Operations Associate (Uganda)

Organisation: Leta

Duty Station: Kampala, Uganda

About Organisation:

Leta is a venture-capital backed technology company that builds logistics solutions to enable the efficient and automated movement of goods in Africa. Founded in New York and built in Nairobi, Leta is led by delivery experts who understand the intricacies of Africa’s unique logistics landscape.

Job Summary:   We are looking for an On Demand Operations Associate who will join our team in Kampala, Uganda. They will manage daily operations with our 3rd party delivery partners therefore fostering customer satisfaction, advocating product knowledge, and driving customer success strategies. They will ensure success in the completion of last-mile deliveries to our customers via our partners. We are looking for an On Demand Operations Associate who will join our team in Kampala, Uganda. They will manage daily operations with our 3rd party delivery partners therefore fostering customer satisfaction, advocating product knowledge, and driving customer success strategies. They will ensure success in the completion of last-mile deliveries to our customers via our partners.

Key Duties and Responsibilities:

Daily Responsibilities:

Operations Management:

• Manage relationships with Leta’s business partners and onboard new partners.
• Lead operations teams, prioritizing safety, and resource allocation to meet both driver and customer demands effectively.
• Manage daily business operations, ensuring optimal performance across categories.
• Monitor key performance metrics and reduce operational costs.

Customer Relationship Management:

• Supporting customers with onboarding including user requirements gathering, site visits and trainings
• Develop healthy customer relationships to better highlight, evaluate and action customer needs
• Act as a customer advocate to promote customer loyalty
• Frequently test current products to identify deficiencies and suggest ideas to improve product quality
• Leverage your existing network and industry knowledge to strengthen Leta’s position in the logistics and supply chain domain.

Product Knowledge & Advocacy:

• Maintain an exhaustive grasp of our products/services to offer customers top-tier support and insights.
• Gather customer feedback diligently, channeling it towards product and service enhancements while championing customer needs within Leta.

Customer Success Strategies:

• Innovate and enact plans amplifying product adoption, engagement, and overarching satisfaction.
• Devise strategies to diminish churn and pinpoint lucrative avenues for upselling or cross-selling.

Documentation & Training:

• Uphold meticulous records of customer interactions, feedback, and account nuances in our CRM.
• Orchestrate training sessions and webinars, enhancing partner understanding of our offerings.

Qualifications, Skills and Experience:

• 5+ years in an operations role
• 3+ years experience in last-mile delivery solutions (e.g. at Jumia Foods, Glovo, Safeboda etc.)
• A Ugandan national, fluent in English
• Strong interpersonal, communication, and relationship-building skills.
• Experience managing two-wheeler courier “boda bodas” networks is preferred
• Demonstrated prowess in forging and managing relationships with key decision-makers.
• Proven track record in product/service development, particularly operations-centric.
• Strong leadership capabilities, evidenced by prior team management roles.
• Stellar communication, interpersonal, and problem-solving skills.
• Adept logical, analytical, and strategic thinking.
• Bachelor’s degree in Business, Marketing, or a related field.
• Mastery of CRM software and customer support platforms.

How to Apply:

All candidates should send their applications at the link below.

Click Here

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