Operations Associate job at SafeBoda

Who We Are

At SafeBoda, driving Africa forward by transforming transportation and delivery services to be safe, affordable, and reliable. Our platform is carefully designed to meet the needs of African consumers as a one-stop shop for transportation and on-demand services.

Operational in Uganda and Kenya, we are a venture-funded Series B company that is already having a huge impact on millions of people in Africa. Our backers include Google, Unbound, Argor (GoJek’s VC), AllianzX, Yamaha, and Beenext, among others. We have a passionate and highly engaged team of superstars based in East Africa. Together, we aim to revolutionise transport and logistics in Africa’s cities.

Job Summary

Your role is to be responsible for assisting recruits to join our SafeBodas Community while ensuring the highest standards of customer service.

Key Responsibilities

• Monitor the situation, collect data and any other relevant information to help potential Drivers join SafeBoda, and report to the lead accordingly.
• Train new hires on how to use the SafeBoda app.
• To inform and report feedback from drivers to the supervisor for better service delivery.
• To conduct interviews of the new drivers willing to join SafeBoda.
• To gather, research, investigate assigned information, verify drivers, and forward the feedback to the lead to make informed decisions.
• To cooperate with different departments to improve business operations through prompt feedback.
• To implement day-to-day field outreach tasks within the authorised areas as assigned by your line manager and gather updates to make reports.
• To make Outbound calls to the drivers who have been trained in the field and have been onboarded.
• To deliver high-quality labeled data, leveraging guidelines to meet specific key performance indicators (KPI’s), by using in-house tools and trackers.

Qualifications & Technical Experience

• Ordinary Diploma in a related field
• At least two years of automotive or transportation industry experience.
• Basic knowledge of Excel or Google Sheets.
• Strong project management and leadership skills.
• An analytical mindset with strong problem-solving, communication, and writing skills, and the ability to speak Luganda fluently.
• Extra knowledge about the driver community is an added advantage.

Key Competencies

• Demonstrated ability to work effectively both as part of a team and independently.
• Demonstrated ability to take initiative, problem-solve, and manage competing priorities.
• Proven ability to work under pressure and solve problems in fast-paced environments.
• Professional, positive, energetic, and patient attitude with a good sense of humor.
• Leadership competencies.

Benefits

• A supportive team environment with mentorship from SafeBoda leadership
• Be a critical part of a team at the pinnacle of tech entrepreneurship in Africa
• Competitive salary
• Health insurance
• Free tasty lunch every day for all staff at the SafeBoda academy
• SafeBoda Wallet credits for transport.

Company Values

• Community: Community drives us. We treat every driver, staff member, and customer with respect, knowing that together, we are stronger.
• Safety: We stand for safety. We protect our drivers and passengers.
• Innovation: We challenge the status quo and create smart, practical solutions that make everyday life simpler and safer.
• Transparency: We are open-minded and candid, openly sharing our opinions without fear of judgment. We actively seek feedback on our product and performance to continuously improve.
• Integrity: We earn trust by staying true to our values, holding ourselves to the highest standards, and delivering on our promises.
• Collective Commitment: Everyone is encouraged to disagree while a decision is being made. However, once a decision has been made, everybody must commit to it. “I agree, and I commit; I disagree and commit”

• Monitor the situation, collect data and any other relevant information to help potential Drivers join SafeBoda, and report to the lead accordingly.
• Train new hires on how to use the SafeBoda app.
• To inform and report feedback from drivers to the supervisor for better service delivery.
• To conduct interviews of the new drivers willing to join SafeBoda.
• To gather, research, investigate assigned information, verify drivers, and forward the feedback to the lead to make informed decisions.
• To cooperate with different departments to improve business operations through prompt feedback.
• To implement day-to-day field outreach tasks within the authorised areas as assigned by your line manager and gather updates to make reports.
• To make Outbound calls to the drivers who have been trained in the field and have been onboarded.
• To deliver high-quality labeled data, leveraging guidelines to meet specific key performance indicators (KPI’s), by using in-house tools and trackers.

• Basic knowledge of Excel or Google Sheets
• Strong project management and leadership skills
• An analytical mindset with strong problem-solving, communication, and writing skills
• Ability to speak Luganda fluently
• Extra knowledge about the driver community is an added advantage
• Demonstrated ability to work effectively both as part of a team and independently
• Demonstrated ability to take initiative, problem-solve, and manage competing priorities
• Proven ability to work under pressure and solve problems in fast-paced environments
• Professional, positive, energetic, and patient attitude with a good sense of humor
• Leadership competencies

• Ordinary Diploma in a related field
• At least two years of automotive or transportation industry experience