Vacancy title:
Operational Service Desk Intern, I
[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Computer & IT ]
Jobs at:
United Nations Regional Service Centre Entebbe (RSCE)
Deadline of this Job:
Saturday, March 08 2025
Duty Station:
Within Uganda , Entebbe, East Africa
Summary
Date Posted: Saturday, March 01 2025, Base Salary: Not Disclosed
Similar Jobs in UgandaLearn more about United Nations Regional Service Centre Entebbe (RSCE)United Nations Regional Service Centre Entebbe (RSCE) jobs in Uganda JOB DETAILS:
Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.
In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.
For more information, please visit https://rsce.unmissions.org.
This internship opportunity is in the Quality Assurance and Business Intelligence Unit (QABI) in the Regional Service Center in Entebbe. The Intern will work under the supervision of the Chief of Unit.
Responsibilities
The duties of the Operational Service Desk Intern may include but are not limited to:
•Work with OSD team to organize Knowledge Sharing Sessions.
•Support with creating proactive reports that would be published to be accessed by service lines.
•Analyse and review reports for Quality Assurance as well as identify gaps.
•Analyze data and derive insights from reports to influence business decisions.
Performs other duties as required such as:
•Data mining and converting raw data into meaningful and actionable business analysis and
insights that will enable upper management to make proactive decisions.
• Delivering analysis, insights and reporting that will influence business strategy and decisions.
•Work with business users to understand requirements and translate these into BI reporting solutions
Competencies
Professionalism: Knowledge of advanced studies in data science including data manipulation, analytics, and visualization as well as ability to source, clean and manipulate data from databases (SQL server, CSV, and other data sources. Ability to use for data visualization such as Excel, Power BI to produce meaningful dashboards and be able to mine data and convert it into applicable insights. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
Education
Applicants must meet one of the following requirements:
(a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in data science, statistics, mathematics, public administration, human resources or administration, business management, information technology, or related field;
(b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum Bachelor's degree or equivalent) in data science, statistics, mathematics, public administration, human resources or administration, business management, information technology, or related field.
Job Specific Qualifications
Work Experience
No working experience is required to apply for the United Nations Internship Programme.
Your training, education, advance course work or skills should benefit the United Nations during your internship.
Knowledge of Programing languages in SQL, R,Python or similar languages to manipulate data is desirable.
Proficiency in data manipulation, analytics, and visualization skill-set as well as ability to source, clean and manipulate data from databases (SQL server, CSV, and other data sources is desirable.
Ability to use data visualization tools such as Excel, Power BI and Knime, is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the internship advertised, fluency in oral and written English is required; and knowledge of French is desirable.
Assessment
Evaluation of qualified candidates may include a desk review and reference checking. Potential candidates will be contacted by the hiring manager directly for further consideration.
Special Notice
This internship is for an initial period of three (3) months, which may be extend to a maximum duration of six (6) months.
The Intern will work full-time (5) five days, (40) forty hours per week, in person at the duty station.
The intern will be expected to have the ability to work in a multi-cultural environment with sensitivity and respect for diversity.
An impeccable record of integrity and professional ethical standards is essential.
RSCE is committed to diversity and inclusion within its workforce and encourages all candidates irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply.
Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.
By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.
Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on "Manuals" in the "Help" tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion,
revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE
RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
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