Operation Support Specialists job at Danish Refugee Council (DRC)

The overall purpose of the role:

The Operation Support Specialist will be responsible for providing integrated technical and operational support to the local partner organization across Supply Chain, Finance, and Human Resources functions. He/she will ensure compliance with donor and organizational policies while strengthening systems, processes, and capacity to enable efficient and accountable program delivery.

Your main duties and responsibilities will be:

Partnership Support & Capacity Strengthening

• Provide technical support to partner staff across Finance, Supply Chain, HR, and Administration.
• Support partners in establishing and maintaining effective operational systems and procedures.
• Build capacity of partner staff through training, mentorship, and on-the-job support.
• Ensure alignment of partner operations with donor and organizational requirements.

Finance Support & Compliance

• Support preparation, monitoring, and revision of the partner programme and support budgets.
• Review partner financial documentation to ensure accuracy, completeness, and compliance.
• Support preparation and validation of partner’s donor financial reports.
• Ensure strong internal controls and accountability mechanisms are in place.
• Guide partner staff on financial compliance and minimum standards.

Operations & Supply Chain Support

• Support development and implementation of the partner procurement plans.
• Monitor procurement, logistics, warehousing, fleet, and asset management processes of the partner.
• Ensure timely and compliant procurement and delivery of goods and services.
• Identify operational risks, delays, bottlenecks, and escalate as necessary.
• Promote efficiency and value for money across supply chain activities.

Human Resource & Administrative Support

• Support implementation of Partner HR processes including recruitment, onboarding, performance management, and staff welfare.
• Ensure proper management of partner staff and incentive workers.
• Promote adherence to HR policies, procedures, and best practices.

Compliance, Risk Management & Coordination

• Ensure compliance with donor regulations, organizational policies, and local laws.
• Act as Code of Conduct focal point, including awareness, training, and reporting.
• Support coordination between partner programme and support services teams.
• Maintain awareness of the operational context and adapt support accordingly.

Reporting & Documentation

• Ensure proper documentation and filing of operational and financial records of the partner.
• Contribute to internal and external reporting requirements.
• Maintain accurate and up-to-date records in relevant systems.
• Perform any other duties reasonably assigned by the Head of Support Services or Area Manager.

About you

To be successful in this role, you must have a minimum of 5 years of relevant experience in operations, supply chain, or finance with an International NGO. Moreover, we also expect the following.

Required

• Bachelor’s degree in Business Administration, Finance, Procurement & Logistics, Supply Chain Management, or a related field.
• Strong understanding of donor compliance requirements and financial controls.
• Demonstrated experience in procurement, logistics, warehousing, fleet, and asset management.
• Experience working with partners and supporting capacity strengthening initiatives.
• Proficiency in ERP systems and Microsoft Office applications.
• Strong analytical, planning, and problem-solving skills.
• Excellent interpersonal, communication, and coordination skills.
• Ability to work effectively in complex and challenging environments.
• Willingness to be deployed at partner offices and work under demanding conditions.
• Knowledge of written & spoken English

Desirable

• Professional certification (e.g., CIPS, ACCA, CPA)

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 8 months
• Band: NM G2
• Designation of Duty Station: Bidibidi
• Start date: May 2026
• Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website.

• Provide technical support to partner staff across Finance, Supply Chain, HR, and Administration.
• Support partners in establishing and maintaining effective operational systems and procedures.
• Build capacity of partner staff through training, mentorship, and on-the-job support.
• Ensure alignment of partner operations with donor and organizational requirements.
• Support preparation, monitoring, and revision of the partner programme and support budgets.
• Review partner financial documentation to ensure accuracy, completeness, and compliance.
• Support preparation and validation of partner’s donor financial reports.
• Ensure strong internal controls and accountability mechanisms are in place.
• Guide partner staff on financial compliance and minimum standards.
• Support development and implementation of the partner procurement plans.
• Monitor procurement, logistics, warehousing, fleet, and asset management processes of the partner.
• Ensure timely and compliant procurement and delivery of goods and services.
• Identify operational risks, delays, bottlenecks, and escalate as necessary.
• Promote efficiency and value for money across supply chain activities.
• Support implementation of Partner HR processes including recruitment, onboarding, performance management, and staff welfare.
• Ensure proper management of partner staff and incentive workers.
• Promote adherence to HR policies, procedures, and best practices.
• Ensure compliance with donor regulations, organizational policies, and local laws.
• Act as Code of Conduct focal point, including awareness, training, and reporting.
• Support coordination between partner programme and support services teams.
• Maintain awareness of the operational context and adapt support accordingly.
• Ensure proper documentation and filing of operational and financial records of the partner.
• Contribute to internal and external reporting requirements.
• Maintain accurate and up-to-date records in relevant systems.
• Perform any other duties reasonably assigned by the Head of Support Services or Area Manager.

• Strong understanding of donor compliance requirements and financial controls.
• Demonstrated experience in procurement, logistics, warehousing, fleet, and asset management.
• Experience working with partners and supporting capacity strengthening initiatives.
• Proficiency in ERP systems and Microsoft Office applications.
• Strong analytical, planning, and problem-solving skills.
• Excellent interpersonal, communication, and coordination skills.
• Ability to work effectively in complex and challenging environments.
• Willingness to be deployed at partner offices and work under demanding conditions.
• Knowledge of written & spoken English

• Bachelor’s degree in Business Administration, Finance, Procurement & Logistics, Supply Chain Management, or a related field.
• Professional certification (e.g., CIPS, ACCA, CPA)