Online Collections Agents job at EBC
Posted by: great-volunteer
Posted date: 2026-Feb-11
Location: Kampala
Online Collections Agents 2026-02-10T21:47:47+00:00 EBC https://cdn.ugashare.com/jsjobsdata/data/employer/comp_4194/logo/ebc.png https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Consulting Customer Service,Accounting & Finance,Business Operations 2026-02-13T17:00:00+00:00 8 Description EBC is hiring Online Collections Agents (7) who will professionally handle borrowers to encourage repayment while maintaining positive customer relationships. Key Duties and Responsibilities: Debt Collection & Account Management - Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
- Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
- Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
Customer Communication & Negotiation - Professionally handle borrowers to encourage repayment while maintaining positive customer relationships.
- Negotiate payment plans or settlements within company policy.
- Educate customers about repayment options, penalties, and financial literacy to reduce future defaults.
Data & Reporting - Monitor repayment performance metrics and prepare daily/weekly reports for management.
- Flag and escalate problematic or high-risk accounts to supervisors or the legal team.
- Analyse repayment trends and provide insights to improve collection strategies.
Compliance & Risk Management - Ensure all collection activities comply with regulatory guidelines (e.g., data privacy laws, consumer protection regulations, and fair debt collection practices).
- Protect customer data confidentiality and adhere to internal security standards.
- Follow ethical standards when interacting with customers to avoid harassment or reputational risk.
Collaboration & Process Improvement - Work closely with the customer service, credit risk, and legal teams to streamline collection strategies.
- Provide feedback to improve loan products, customer onboarding, or repayment experience.
- Assist in implementing automated or AI-driven collection tools (e.g., predictive scoring, chatbots).
Qualifications, Skills and Experience: Education - Diploma or bachelorâs degree in finance, Accounting, Business Administration or Economics.
- Additional training or certification in credit management, collections, or customer relations is a plus.
Additional Requirements - 1â3 years of experience in loan recovery, credit control, or customer service preferably in a fintech, microfinance or banking environment.
- Experience using digital collection platforms, Customer Relationship Management tools, or loan management systems (e.g., Mambu, Salesforce, LendFoundry, or DebtCol).
- Communication: Excellent written and verbal communication; ability to negotiate empathetically but firmly.
- Analytical Skills: Ability to interpret repayment data and make sound collection decisions.
- Tech Proficiency: Comfortable with digital tools, spreadsheets, and automated collection software.
- Organization: Strong attention to detail and ability to manage a high volume of accounts.
- Regulatory Awareness: Knowledge of financial regulations, data privacy or fair collection practices.
- Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
- Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
- Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
- Professionally handle borrowers to encourage repayment while maintaining positive customer relationships.
- Negotiate payment plans or settlements within company policy.
- Educate customers about repayment options, penalties, and financial literacy to reduce future defaults.
- Monitor repayment performance metrics and prepare daily/weekly reports for management.
- Flag and escalate problematic or high-risk accounts to supervisors or the legal team.
- Analyse repayment trends and provide insights to improve collection strategies.
- Ensure all collection activities comply with regulatory guidelines (e.g., data privacy laws, consumer protection regulations, and fair debt collection practices).
- Protect customer data confidentiality and adhere to internal security standards.
- Follow ethical standards when interacting with customers to avoid harassment or reputational risk.
- Work closely with the customer service, credit risk, and legal teams to streamline collection strategies.
- Provide feedback to improve loan products, customer onboarding, or repayment experience.
- Assist in implementing automated or AI-driven collection tools (e.g., predictive scoring, chatbots).
- Excellent written and verbal communication; ability to negotiate empathetically but firmly.
- Ability to interpret repayment data and make sound collection decisions.
- Comfortable with digital tools, spreadsheets, and automated collection software.
- Strong attention to detail and ability to manage a high volume of accounts.
- Knowledge of financial regulations, data privacy or fair collection practices.
- Diploma or bachelorâs degree in finance, Accounting, Business Administration or Economics.
- Additional training or certification in credit management, collections, or customer relations is a plus.
- 1â3 years of experience in loan recovery, credit control, or customer service preferably in a fintech, microfinance or banking environment.
- Experience using digital collection platforms, Customer Relationship Management tools, or loan management systems (e.g., Mambu, Salesforce, LendFoundry, or DebtCol).
JOB-698ba783dcaac Vacancy title: Online Collections Agents Jobs at: EBC Deadline of this Job: Friday, February 13 2026 Duty Station: Kampala | Kampala Summary Date Posted: Tuesday, February 10 2026, Base Salary: Not Disclosed JOB DETAILS:
Description EBC is hiring Online Collections Agents (7) who will professionally handle borrowers to encourage repayment while maintaining positive customer relationships. Key Duties and Responsibilities: Debt Collection & Account Management - Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
- Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
- Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
Customer Communication & Negotiation - Professionally handle borrowers to encourage repayment while maintaining positive customer relationships.
- Negotiate payment plans or settlements within company policy.
- Educate customers about repayment options, penalties, and financial literacy to reduce future defaults.
Data & Reporting - Monitor repayment performance metrics and prepare daily/weekly reports for management.
- Flag and escalate problematic or high-risk accounts to supervisors or the legal team.
- Analyse repayment trends and provide insights to improve collection strategies.
Compliance & Risk Management - Ensure all collection activities comply with regulatory guidelines (e.g., data privacy laws, consumer protection regulations, and fair debt collection practices).
- Protect customer data confidentiality and adhere to internal security standards.
- Follow ethical standards when interacting with customers to avoid harassment or reputational risk.
Collaboration & Process Improvement - Work closely with the customer service, credit risk, and legal teams to streamline collection strategies.
- Provide feedback to improve loan products, customer onboarding, or repayment experience.
- Assist in implementing automated or AI-driven collection tools (e.g., predictive scoring, chatbots).
Qualifications, Skills and Experience: Education - Diploma or bachelorâs degree in finance, Accounting, Business Administration or Economics.
- Additional training or certification in credit management, collections, or customer relations is a plus.
Additional Requirements - 1â3 years of experience in loan recovery, credit control, or customer service preferably in a fintech, microfinance or banking environment.
- Experience using digital collection platforms, Customer Relationship Management tools, or loan management systems (e.g., Mambu, Salesforce, LendFoundry, or DebtCol).
- Communication: Excellent written and verbal communication; ability to negotiate empathetically but firmly.
- Analytical Skills: Ability to interpret repayment data and make sound collection decisions.
- Tech Proficiency: Comfortable with digital tools, spreadsheets, and automated collection software.
- Organization: Strong attention to detail and ability to manage a high volume of accounts.
- Regulatory Awareness: Knowledge of financial regulations, data privacy or fair collection practices.
Work Hours: 8 Experience in Months: 12 Level of Education: associate degree Job application procedure Interested in applying for this job? welcometoebc.com&form%5Bvalid-to%5D=Friday,%20February%2013%202026">Click here to submit your application now.
Interested candidates can send their resumes mentioning âJob Titleâ in the subject line. Deadline: 13th February 2026
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