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Officer, Early Warning, Remedial & Recovery accounts management (EWRR) job at Ecobank
Posted by: great-volunteer
Posted date: 2026-Feb-14
Location: Kampala
Officer, Early Warning, Remedial & Recovery accounts management (EWRR) 2026-02-14T09:39:04+00:00 Ecobank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11951/logo/ECO.jpeg https://www.ecobank.com/ug/personal-banking/countries FULL_TIME Kampala Kampala 00256 Uganda Banking Accounting & Finance, Business Operations, Legal, Customer Service 2026-02-22T17:00:00+00:00 8 KEY RESPONSIBILITIES - Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
- Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
- Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
- Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
- Monitoring and Recovering of PDO’s /Expired loans in the branches.
- Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
- Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
- Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
- Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
- Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
- Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
- Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
- Follow up on release of security documents for NPLs which have been fully regularized.
- Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
- Work down the accounts assigned at the beginning of the year by ensuring collections.
- Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
- Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.
Experience & Qualifications - At least 2 – 3 years of experience in Credit and Collection in the Corporate banking, SME and Retail business
- A lawyer in the Ecobank Group
- Or a Remedial Officer with legal background with experience with external entities (outside collection/agents)
- Accounting or Law Degree or from any other discipline
Skills, Capabilities & Personal attributes - Excellent Customer Relationship management
- Excellent negotiation skills and good team player
- Ability to work under pressure and meet tight deadlines
- Strong integrity
- Proficiency in Excel usage
- Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
- Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
- Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
- Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
- Monitoring and Recovering of PDO’s /Expired loans in the branches.
- Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
- Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
- Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
- Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
- Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
- Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
- Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
- Follow up on release of security documents for NPLs which have been fully regularized.
- Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
- Work down the accounts assigned at the beginning of the year by ensuring collections.
- Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
- Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.
- Excellent Customer Relationship management
- Excellent negotiation skills and good team player
- Ability to work under pressure and meet tight deadlines
- Strong integrity
- Proficiency in Excel usage
- At least 2 – 3 years of experience in Credit and Collection in the Corporate banking, SME and Retail business
- A lawyer in the Ecobank Group
- Or a Remedial Officer with legal background with experience with external entities (outside collection/agents)
- Accounting or Law Degree or from any other discipline
JOB-699042b892db4 Vacancy title:
Officer, Early Warning, Remedial & Recovery accounts management (EWRR) Jobs at:
Ecobank Deadline of this Job:
Sunday, February 22 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Saturday, February 14 2026, Base Salary: Not Disclosed JOB DETAILS:
KEY RESPONSIBILITIES - Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed by EWRR Cluster Supervisors/Head.
- Obtain background information on all accounts assigned to the EWRR Unit and initiate demand notices and reminder letters as appropriate to all defaulting customers and ensure proper documentation and monitoring.
- Regularly monitors performance of Collection and Recovery Agents to ensure accounts assigned to them are fully recovered.
- Performing prompt identification of unauthorized balances and quick contact to the branches: early warning roles in respect of newly created PDOS by reviewing the Branch’s portfolio weekly and working alongside relationship officers.
- Monitoring and Recovering of PDO’s /Expired loans in the branches.
- Recover fully provisioned or written-off credit exposure and rehabilitate other impaired credit.
- Ensure that properties, equipments and inventories held by the bank for accounts under EWRR are properly insured.
- Recommend accounts for classifications and declassifications and accounts to be written-off with appropriate justifications.
- Daily call memo and progress reports (PTP tracker) on negotiations with debtors in respect of repayment of indebtedness.
- Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring
- Preparation of approval requests to management for negotiated settlements and follow up until account is fully settled.
- Follow up on sale of securities deposited for collateral alongside the legal department after other remedial strategies have been exhausted.
- Follow up on release of security documents for NPLs which have been fully regularized.
- Preparation and recommendation of strategies for recoveries on major assigned accounts to the Cluster Head.
- Work down the accounts assigned at the beginning of the year by ensuring collections.
- Give priority attention to regularize outstanding legal and documentation issues on assigned portfolio.
- Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.
Experience & Qualifications - At least 2 – 3 years of experience in Credit and Collection in the Corporate banking, SME and Retail business
- A lawyer in the Ecobank Group
- Or a Remedial Officer with legal background with experience with external entities (outside collection/agents)
- Accounting or Law Degree or from any other discipline
Skills, Capabilities & Personal attributes - Excellent Customer Relationship management
- Excellent negotiation skills and good team player
- Ability to work under pressure and meet tight deadlines
- Strong integrity
- Proficiency in Excel usage
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Application Link: Click Here to Apply Now
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