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Posted date: 2024-Apr-16
Location: Kampala
Vacancy title:NOC & Service Desk Engineer
Jobs at:
Deadline of this Job:Tuesday, April 30 2024
SummaryDate Posted: Tuesday, April 16 2024, Base Salary: Not Disclosed
JOB DETAILS: The Network Operations Centre (NOC) and Service Desk Engineer will be responsible for monitoring the critical data centre infrastructure and the entire data centre network from a central location through performing the following job responsibilities. • Designing, implementing, and managing data centre IT Automation and monitoring solutions in the technical infrastructure. • Integrating balanced supply of infrastructure resources to meet business demands. • Integrating critical infrastructure usage and metrics over time. • Integrating future application pipelines to predict the consumption of data centre resources. • Designing future trends based on past use and reporting on key capacity metrics. • Minimizing the risks associated with outages or service disruption. • Bridging the gap between IT and facilities monitoring • Managing SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc. • Following up ICT Power Utilization of Equipment. • Performing trend analysis for various operational parameters. • Defining and following up data center operational metrics. • Performing regular operational metrics reviews and reports. • Monitoring floor, rack and cage power and space capacity. • Managing and maintaining all Raxio Data Centre monitoring systems, including, but not limited to the data centre’s specialized Building Management System (BMS) • Handling and escalating faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix. • Monitoring automated systems, generating, and responding to trouble tickets. • Operating as the first point of contact for any system-generated issues, as well as those logged by internal and external customers. • Collaborating with other functions, such as the data centre facilities, and data hall engineers to ensure timely resolution of escalated faults. • Ensuring that Raxio Data Centre’s equipment maintenance schedule is adhered to. • Maintaining of all technical documentation of SOPs. • Participating in a 24x7 call-out rotating schedule. • Keeping abreast with all services being offered by Raxio by attending all training organized by the company. • Owning all incident and change management processes. Qualifications • Minimum of a bachelor’s degree in Computer / Software engineering, Electrical Engineering, or related fields. Experience • Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization. • Experience and skills in network operation support monitoring and service desk support. • Working experience in telecom and network environments and different monitoring tools is an advantage. Work Hours: 8 Experience in Months: 36 Level of Education: Postgraduate Degree
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