Job Title:Â Digital Ambassador (No Experience Jobs)
Organisation:Â DFCU Bank
Duty Station:Â Kampala, Uganda
Reports to: Branch Manager
Â
About the Company:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary:   Reporting to the Branch Manager, the role holder will be responsible for supporting and promoting the growth of Electronic Banking business acquisition and utilization to achieve and exceed the Bank’s sales volumes, growth, market share, and profitability objectives while ensuring customer satisfaction.
Key Duties and Responsibilities:
- Provide timely and reliable support to branches and customers to ensure excellent service delivery on the E-banking platforms.
- Report all disputes E-banking users raise with respective functional units for quick resolution.
- Support implementation of business digital strategies aimed to drive traffic from the branch to digital platforms
- Offer training to internal and external branch teams to equip them well to be competent in the use of E-banking solutions.
- Ensuring there is no income leakage from all channels ‘services.
- Monitor and update of channel business operations and performance-both onsite& offsite.
- Escalate issues to respective business support teams and seek early resolutions.
- Participate in E-banking projects (product testing, go-live support, Customer and staff training.
- Coordinate and maintain the highest standards of customer service at the branch level to maximize the returns from existing relationships and source new business from targeted customers.
Qualifications, Skills and Experience:
- Education: A Bachelor’s degree
- A good understanding of e-banking and digital channels.
- Good reporting and analytical skills.
- Computer Proficiency especially with Excel, Word, PowerPoint and Access.
- Good negotiation and selling skills
- Excellent presentation skills
- Good understanding of bank processes and procedures.
- Strong networking and relationship management skills.
- Ability to identify business opportunities from market intelligence and make value-adding recommendations.
- Excellent communication and interpersonal skills.
- A team player with the ability to lead and work under minimum supervision.
- Business acumen
- Mature disposition in the handling of external stakeholders.
How to Apply:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Vacanciesbank
dfcugroup.com
Â
Deadline: 18th November 2024. Only short-listed candidates will be contacted.
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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