Job Title: Â Financial Crime Customer Advisor (No Experience Jobs)
Organisation:Â ABSA Bank Uganda
Duty Station:Â Kampala, Uganda
About Organisation:
ABSA Bank Uganda is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: Â Overall, the Financial Crime Customer Advisor works to ensure excellent customer service and attend to all customer needs/ requests/ queries/complaints.
Key Duties and Responsibilities:
- Complete Adverse media checks, seek management approvals and close out annual reviews for customers reviewed and confirmed compliant.
- Call Back Customers and Confirm if there have been any changes to customer due diligence information held on customer file.
- Call Back customers to obtain information that closes out transaction monitoring alerts timeously.
- Engage customers to share pending customer KYC documents/information via the same Absa group email address.
- Follow up with the customer and ensure required documents are received within 90 days.
- Manage Customer Complaints and ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.
- Records management – ensure that all customer documents received via email are printed and scanned onto the storage system (Sybrin I&W).
- Provide support on review and completion of annual reviews specific to Medium Risk and Low risk.
- Provide monthly MI on Customer contact to the Financial Crime Quality Assurance Manager.
- Escalation of Financial Crime related issues to the Financial Crime Quality Assurance Manager
Qualifications, Skills and Experience:
Further Education and Training Certificate (FETC): Office Administration (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Click Here
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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