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Merchant and Card Support Officer job at KCB Bank
Posted by: ugashare-Volunteer
Posted date: 2025-Feb-04
Location: Kampala
Vacancy title:
Merchant and Card Support Officer [ Type: FULL TIME , Industry: Banking , Category: Management ]
Jobs at: KCB Bank
Deadline of this Job:
Monday, February 17 2025 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Tuesday, February 04 2025, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about KCB Bank
KCB Bank jobs in Uganda
JOB DETAILS:
KEY RESPONSIBILITIES:
• Creation and configuration of merchant POS machines and set of e-commerce merchants.
• Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
• Receive, review, enrol, onboard, and maintain E-commerce and POS merchants in the system.
• Repair and replace any faulty POS machines in circulation.
• Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
• Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
• Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
• Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
• Project support on any development in the card and merchant space.
• Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
• Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
• Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
• Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
• Develop Standard Operating Procedures to guide the running of the merchant and card business.
Skills and Experience
• Bachelors degree in a business related course, certificate in digital service is an added advantage.
• 2 years experience in Card or digital channels.
• Strong knowledge of the Bank’s processes and procedures especially in the Retail space; Card and Merchant business.
• Good understanding of KYC information requirements
• A proven track record in coordinating compliance, review and update of digital asset policies and procedures.
• Experience in customer service, card and merchant business or a similar role within the banking or financial services industry.
• Strong understanding of card operations, payment processing, and fraud prevention.
• Excellent problem-solving skills and attention to detail.
• Proficient in using banking software and card management systems.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Knowledge of the Card scheme operations and rules
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree Job application procedure
Interested and qualified, Click here to apply.
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