Job Title: Â Member Relations Specialist
Organisation: Joyous Times Company Limited (JTCL)
Duty Station: Kampala, Uganda
About Organisation:
Joyous Times Company Limited (JTCL) is an innovative and socially responsible organization committed to making a positive impact in Uganda’s healthcare landscape. As an established company, we have a deep understanding of the pressing challenges faced by communities in accessing critical medical resources. Our commitment to improving lives and promoting a healthier society has led us to undertake the ambitious Project that specializes in the supporting organisations in promoting Health, Productivity and Teamwork in their workplace.
We are seeking innovative, committed individuals who can work under minimum supervision in a fast past Environment.
Key Duties and Responsibilities: Â Â
Member Engagement & Relationship Management
- Build and maintain strong relationships with policyholders, providing proactive support and personalized service.
- Serve as the primary point of contact for members, ensuring timely responses to inquiries, concerns, and requests.
- Develop and implement member engagement strategies to foster trust, loyalty, and long-term relationships.
Policyholder Support & Issue Resolution
- Provide expert guidance on insurance products, policy benefits, claims procedures, and coverage details.
- Address and resolve member concerns efficiently, escalating complex issues when necessary.
- Advocate for members by liaising with underwriting, claims, and customer service teams to ensure seamless issue resolution.
Onboarding & Retention Programs
- Oversee the onboarding process for new policyholders, ensuring they understand their coverage and benefits.
- Conduct periodic check-ins with members to assess satisfaction, identify service gaps, and provide proactive solutions.
- Implement retention strategies to minimize policy cancellations and maximize long-term customer value.
Claims Assistance & Benefits Guidance
- Assist members with claims submissions, guiding them through the process to ensure accuracy and efficiency.
- Educate policyholders on their benefits, helping them maximize their coverage and make informed decisions.
- Work closely with the claims department to track progress and update members on the status of their claims.
Data Management & Member Insights
- Maintain accurate member records, ensuring all interactions, policy details, and service requests are properly documented.
- Analyze member engagement data to identify trends, improve service offerings, and enhance member satisfaction.
- Generate reports on policyholder retention, claim resolution efficiency, and overall customer experience metrics.
Event Coordination & Educational Outreach
- Organize webinars, informational sessions, and in-person events to educate policyholders about policy updates, benefits, and industry changes.
- Foster community engagement through member-exclusive programs, networking events, and loyalty initiatives.
Qualifications, Skills and Experience:
- A degree in any business-related field and willingness to learn on the Job
- Degree or diploma in insurance will be an added advantage
- A certificate insurance from the Insurance Training College of Uganda.
- The applicant must hold either partial / full professional marketing qualifications i.e. CIM, etc
- At least three years of related work experience
How to Apply:
Send your application with updated CVs to the Email: [email protected]. ONLY shortlisted candidates will be contacted on the contact telephones indicated in their CVs.
Deadline: 18th April 2025.
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