Marketing and Business Support Officer job at MicroPay (U) Ltd

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Job Position:

Marketing and Business Support Officer

Requirements:

• Degree in Marketing, Business, IT, or a related field.
• 2-3yrs experience in social media management and digital content creation.
• Ability to use graphics and video editing tools such as Canva, CapCut or equivalent.
• Strong customer service, communication, and problem-solving skills.
• Basic understanding of applications, user support, and first-line IT troubleshooting,

Responsibilities:

• Create engaging social media graphic content.
• Manage and grow the company's social media presence.
• Support digital marketing campaigns, paid advertising, SEO, and lead generation.
• Conduct market research and customer profiling.
• Respond to customer inquiries, complaints, and support requests.
• Escalate technical issues to the IT team and follow up on resolution.
• Gather customer feedback and recommend improvements to our applications, products, and services.
• Monitor and report on digital marketing and customer engagement performance.

• Create engaging social media graphic content.
• Manage and grow the company's social media presence.
• Support digital marketing campaigns, paid advertising, SEO, and lead generation.
• Conduct market research and customer profiling.
• Respond to customer inquiries, complaints, and support requests.
• Escalate technical issues to the IT team and follow up on resolution.
• Gather customer feedback and recommend improvements to our applications, products, and services.
• Monitor and report on digital marketing and customer engagement performance.

• Social media management
• Digital content creation
• Graphics editing (Canva, CapCut or equivalent)
• Video editing (Canva, CapCut or equivalent)
• Customer service
• Communication
• Problem-solving
• Basic understanding of applications
• User support
• First-line IT troubleshooting

• Degree in Marketing, Business, IT, or a related field.