Manager, Remedial Management job at NCBA

Description

Job Purpose Statement

To actively monitor portfolio performance through reviewing, compiling and analysing monthly portfolio reports, identifying data patterns and trends from available information sources and interpreting them. Highlighting the credit risk concerns for discussion of the trends with Business Heads and Product Managers and recommending remedial action to mitigate credit risk concerns. Monitoring and follow-up performance of sub performing with focus on one or more of the following areas: loan workout, rescheduling, rehabilitation, acceleration, enforcement, liquidation of assets and collateral, modification and/or implementation of various forms of loan remediation strategies.

Key Accountabilities (Duties and Responsibilities)

Financial-40%

• Maintain loan book quality at the prescribed level of provisions/impairment, PAR
• Work closely with business teams to recover from watch listed accounts.
• Ensure efficient and effective credit portfolio remedial process through application of appropriate remedial procedures in line with the Bank’s credit policies and guidelines.
• Define and recommend appropriate loan work-out strategies that reduce the Bank’s credit risk and maximize return.

Customer-20%

• Attend to customer queries/complaints with utmost care/service, review repayment problems and provide solution as per SLAs.
• Provide accurate and timely reports to stake holders highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.
• Liaise and provide support to business and credit analysis teams by identifying pertinent market conditions and trends that may affect the bank’s loan portfolio.

Internal business processes-25%

• Ensure that all credit files for cases in default are updated in time.
• Conduct a systematic site visit schedule on collateral and Businesses to ascertain existence and condition, delivery of Demand notices.
• Plan and coordinate the portfolio review meetings to be held on a weekly basis.
• Recommend reschedules, restructure credit facilities including repayment terms, as well as develop strategies.
• Closely interact with key stakeholders in the Bank including Business Departments, Credit Analysis and Approvals, and Credit Operations for the timely resolution of sub and non-performing loans.
• Ensure that comprehensive and up-to-date information, including customer credit information, correspondences, minutes, workout documentation, and such other relevant information is securely maintained and filed for all facilities in the Loan Remediation portfolio.
• Attend and actively contribute to the relevant committees of the Bank including; Management Credit Committee, Recovery subcommittee, and Weekly Remedial Portfolio Review meeting from time to time as may be guided by the Senior Manager Loan Remedial and Recoveries.
• Ensure that the Loan Remediation Unit has comprehensive and updated guidelines, policies and operating procedures that guide the operations of the unit in line with best practice
• Provide awareness and guidance to all stakeholders in the Bank with respect to Loan remediation policies, practices, and standards.
• Develop reporting systems to manage, monitor and report activities related to the Loan Remediation portfolio.
• Support capacity building of Branches through continuous training, assessment and guidance on remediation and recovery practices to improve the quality of the loan book.
• Recommend underperforming loan facilities to Manager Recoveries for credit collection and recovery by the external stakeholders such as auctioneers, external layers with the regulation of Legal department.
• Contribute to the joint compliance effort with Internal Audit and the Compliance Office.
• Encourage the identification of opportunities for remedial process improvement and key country trends that would impact the Credit Risk function.
• Undertake all such other duties and responsibilities as may be assigned by the Head Remedial and Recoveries from time to time.

Learning and growth-15%

• Set self-development goals and attain them.
• Monitor the performance of the team through periodic performance reviews and ensure that staff are performing to expectation.
• Acheive at least 50 hours of learning/training for both self and direct report through E-learning, Internal & External training.
• Support capacity building of Branches through continuous training,recovery practices to improve the quality of the loan book.

Job Specifications

Academic qualifications:

• Bachelor’s degree (Hons) from a recognized university

Professional training:

• Training in Lending, Debt collection and Credit monitoring

Desired work experience:

• 5 years banking experience in credit with at least 3 years covering collection and recovery, portfolio analysis and/or credit risk management.
• Legal, Regulatory, Compliance proficiency in supervising and managing foreclosure process as appropriate

• Maintain loan book quality at the prescribed level of provisions/impairment, PAR
• Work closely with business teams to recover from watch listed accounts.
• Ensure efficient and effective credit portfolio remedial process through application of appropriate remedial procedures in line with the Bank’s credit policies and guidelines.
• Define and recommend appropriate loan work-out strategies that reduce the Bank’s credit risk and maximize return.
• Attend to customer queries/complaints with utmost care/service, review repayment problems and provide solution as per SLAs.
• Provide accurate and timely reports to stake holders highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.
• Liaise and provide support to business and credit analysis teams by identifying pertinent market conditions and trends that may affect the bank’s loan portfolio.
• Ensure that all credit files for cases in default are updated in time.
• Conduct a systematic site visit schedule on collateral and Businesses to ascertain existence and condition, delivery of Demand notices.
• Plan and coordinate the portfolio review meetings to be held on a weekly basis.
• Recommend reschedules, restructure credit facilities including repayment terms, as well as develop strategies.
• Closely interact with key stakeholders in the Bank including Business Departments, Credit Analysis and Approvals, and Credit Operations for the timely resolution of sub and non-performing loans.
• Ensure that comprehensive and up-to-date information, including customer credit information, correspondences, minutes, workout documentation, and such other relevant information is securely maintained and filed for all facilities in the Loan Remediation portfolio.
• Attend and actively contribute to the relevant committees of the Bank including; Management Credit Committee, Recovery subcommittee, and Weekly Remedial Portfolio Review meeting from time to time as may be guided by the Senior Manager Loan Remedial and Recoveries.
• Ensure that the Loan Remediation Unit has comprehensive and updated guidelines, policies and operating procedures that guide the operations of the unit in line with best practice
• Provide awareness and guidance to all stakeholders in the Bank with respect to Loan remediation policies, practices, and standards.
• Develop reporting systems to manage, monitor and report activities related to the Loan Remediation portfolio.
• Support capacity building of Branches through continuous training, assessment and guidance on remediation and recovery practices to improve the quality of the loan book.
• Recommend underperforming loan facilities to Manager Recoveries for credit collection and recovery by the external stakeholders such as auctioneers, external layers with the regulation of Legal department.
• Contribute to the joint compliance effort with Internal Audit and the Compliance Office.
• Encourage the identification of opportunities for remedial process improvement and key country trends that would impact the Credit Risk function.
• Undertake all such other duties and responsibilities as may be assigned by the Head Remedial and Recoveries from time to time.
• Set self-development goals and attain them.
• Monitor the performance of the team through periodic performance reviews and ensure that staff are performing to expectation.
• Acheive at least 50 hours of learning/training for both self and direct report through E-learning, Internal & External training.
• Support capacity building of Branches through continuous training,recovery practices to improve the quality of the loan book.

• Portfolio analysis
• Credit risk management
• Loan workout strategies
• Rescheduling and restructuring of credit facilities
• Debt collection
• Credit monitoring
• Legal and regulatory compliance
• Foreclosure process management
• Stakeholder management
• Reporting and analysis
• Team management
• Training and capacity building

• Bachelor’s degree (Hons) from a recognized university
• Training in Lending, Debt collection and Credit monitoring